Financial Support Advisor | Flexible Hours & Pension

Bromsgrove and Redditch Councils; Redditch; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

pension

25 days leave plus bank holidays (pro‑

Flexible working

Employee Assistance Programme

Employee benefits platform with high‑街

Job summary

Bromsgrove District Council and Redditch Borough Council are seeking a Financial Support Advisor to deliver telephone-based support and advice to customers, with potential future face-to-face delivery. The role includes processing Housing Benefits, Council Tax Reduction and Essential Living Fund claims.

Applicants should have GCSEs (Maths and English) or equivalent experience in Benefits, and be comfortable using ICT systems.

Qualifications

• Educated to GCSE level (4-9) or equivalent, including Maths and English, or demonstrable work-related experience in Benefits (Housing Benefit & Council Tax Reduction Scheme).
• Experience of using a variety of ICT systems and a willingness to develop new and innovative working practices.

Responsibilities

• Provide accurate and appropriate advice and support to customers in response to their queries.
• Ensure excellent customer care throughout the service.
• Gather and enter information onto relevant systems to assess claims and requests for support in line with policies and guidance.
• Encourage take up of benefit and other support.
• Help customers access the support they need to meet their needs.

Skills

Customer focused

ICT systems

Education

GCSE level incl. Maths & English

Job description

Bromsgrove District Council and Redditch Borough Council are seeking a Financial Support Advisor to deliver telephone-based support and advice to customers, with potential future face-to-face delivery. The role includes processing Housing Benefits, Council Tax Reduction and Essential Living Fund claims.

Applicants should have GCSEs (Maths and English) or equivalent experience in Benefits, and be comfortable using ICT systems.