Housing Benefits Systems Support Specialist

Coventry City Council; Rishton; On-site; GBP 32,000 - 42,000; Full time

Job summary

Coventry City Council is seeking a motivated individual to join the Revenues & Benefits Systems Support Team. The role focuses on supporting and developing Housing Benefits systems, ensuring accuracy, resilience and effective service delivery.

You will investigate issues, analyse data, test changes and support continuous improvement across the service with stakeholders and suppliers. Strong analytical and communication skills are essential.

Qualifications

• Recent experience in a Revenues & Benefits service is essential.
• Strong understanding of Housing Benefit legislation and administration.
• Excellent analytical and problem-solving skills with systems and data.
• Ability to communicate clearly with a range of audiences during incidents and changes.

Responsibilities

• Provide specialist IT systems support for the Revenues & Benefits Service.
• Monitor and run critical business processes to keep systems operational.
• Investigate system and process failures, identify root causes, and resolve or escalate as needed.
• Analyse system data, reports and outputs to spot issues and opportunities for service improvement.
• Test new functionality, system upgrades and legislative changes against business requirements.
• Collaborate with operational teams, ICT and software suppliers to diagnose and resolve issues.
• Conduct audit checks on batch processing, outputs and financial reconciliations.

Skills

Analytical thinking

Data analysis

Stakeholder communication

Problem solving

System testing

Spreadsheet literacy

Tools

Excel

Job description

Coventry City Council is seeking a motivated individual to join the Revenues & Benefits Systems Support Team. The role focuses on supporting and developing Housing Benefits systems, ensuring accuracy, resilience and effective service delivery.

You will investigate issues, analyse data, test changes and support continuous improvement across the service with stakeholders and suppliers. Strong analytical and communication skills are essential.