Housing Assistant

Housing Associations Limited.; United Kingdom; On-site; GBP 37,000 - 40,000; Full time

Job summary

Housing Associations Limited. is seeking a Housing Assistant to join our Housing Management Department in the Forth Valley area. The post holder will act as Assistant Team Leader, assisting in supervising the Housing Operations Support Team (HOST).

The post is 35 hours per week with flexible working hours and may require some out-of-hours work. The closing date is 4.00 pm on Wednesday 28th October 2026, with EVH Grade 6 pay (£36,517–£39,921) for this role.

Qualifications

• Excellent leadership skills.
• Strong customer service skills.
• Ability to identify priorities and meet deadlines.
• Ability to work flexibly as part of a team.

Responsibilities

• Support and deputise for the Team Leader.
• Supervise the Housing Operations Support Team (HOST).
• Provide frontline services for repairs, rent payments and housing/factoring enquiries.
• Collaborate with colleagues to ensure timely delivery of housing management tasks.

Skills

Leadership

Customer service

Prioritisation

Team coordination

Job description

We are seeking to recruit a Housing Assistant to join our Housing Management Department. The post holder will act as Assistant Team Leader, assisting in supervising the work of the Housing Operations Support Team (HOST).

This is an excellent opportunity to play a key role within the Association contributing to the delivery of our customer focused housing management and factoring services to around 1500 tenants and factoring owners in the Forth Valley area. A strong commitment to good customer service and tenant involvement is essential.

The HOST team plays a vital role in providing an effective frontline service. Team members are the first point of contact for customers and other stakeholders. The team is responsible for the delivery of a wide range of housing and reception services including repairs, allocations, processing rent payments and general housing and factoring enquiries. It is a busy team with interaction with customers in a front office environment.

The post holder will support and deputise for the Team Leader. Excellent leadership skills, customer services skills, the ability to identify priorities and meet tight deadlines are essential attributes for applicants for this post. The ability to work flexibly and effectively as part of a team is also required.

The post is 35 hours per week with flexible working hours however there may be a requirement for some out of hours working.

The closing date is 4.00 pm on Wednesday 28th October 2026.

We are committed to being an Equal Opportunities Employer. We welcome applications from all sectors of the community.

Scottish Charity Number SC 036262

Full salary & employment details

EVH Grade 6 Spinal Points PA 17 (£36,517) to PA 20 (£39,921)

Job Type

Full Time