Homefinder And Registration Advisor

Civic Recruitment Limited; East Midlands; Sur place; GBP 26 000 - 36 000; Plein temps

Résumé du poste

Civic Recruitment Limited is recruiting for a Local Authority to administer the Social Housing Register and Homefinder Service from Derby. This two-month contract involves ensuring compliance with housing legislation, assessing applications, determining needs and priorities, and assisting applicants throughout their housing journey.

Responsibilities include eligibility checks, bidding on properties for vulnerable customers, guidance during the rehousing process, and maintaining records in

Qualifications

• Experience in social housing or homelessness services.
• Experience dealing with customers in person and by phone.
• Ability to handle sensitive information.
• GCSE English and Maths at grade C/4 or equivalent.
• Knowledge of housing allocations and homelessness legislation.
• Proficiency in Microsoft Office and housing management systems.

Responsabilités

• Register, update, and review applications for the Social Housing Register.
• Conduct eligibility and verification checks for housing applicants.
• Assess housing needs and assign priority according to the Housing Allocations Policy.
• Provide support and guidance to applicants throughout the rehousing process.
• Assist vulnerable applicants by placing bids on suitable properties.
• Maintain accurate records using housing and customer management systems.

Connaissances

Customer service

Housing advice

Crisis support

Handling sensitive information

Formation

GCSE English and Maths (or equivalent)

Outils

Microsoft Office

Housing management systems

Description du poste

Derby, United Kingdom | Posted on 29/10/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation.  That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.
Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

2 months contract with a Local Authority

Summary

• This temporary position with a Local Authority involves administering and maintaining the Social Housing Register and Homefinder Service. The role is crucial in ensuring compliance with housing legislation, allocation policies, and organizational procedures. The successful candidate will assess applications, determine housing needs and priorities, provide advice and support to applicants, and contribute to the effective delivery of housing allocation services and performance targets. This role is essential for facilitating the rehousing process and supporting applicants throughout their housing journey.

Responsibilities

• Register, update, and review applications for the Social Housing Register.
• Conduct eligibility and verification checks for housing applicants.
• Assess housing needs and assign appropriate priority according to the Housing Allocations Policy.
• Provide support and guidance to applicants throughout the rehousing process.
• Assist vulnerable applicants by placing bids on suitable properties when necessary.
• Communicate with applicants in temporary accommodation and facilitate their transition through the Homefinder scheme.
• Monitor applications, review inactive cases, and take necessary actions in line with policy.
• Create and manage property advertisements for partner landlords.
• Support the mutual exchange registration process.
• Maintain accurate records using housing and customer management systems.

Requirements:

• Experience working in social housing, housing advice, homelessness services, or a related field.
• Experience interacting with customers both in person and over the phone.
• Experience supporting individuals facing crises, housing challenges, or difficult circumstances.
• Experience handling sensitive and confidential information.
• GCSE Grade C/Level 4 or equivalent in English and Mathematics, or equivalent relevant experience.
• Knowledge of housing allocations processes and housing legislation.
• Understanding of homelessness legislation, including the Homelessness Reduction Act.
• Awareness of welfare benefits and housing support services.
• Proficiency in Microsoft Office and housing management systems.

Additional Information

• Working hours: 37 hours per week.
• The role involves phone and frontline duties.