Housing Assistant

Niyaa People Ltd; High Wycombe; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Hybrid working arrangement

Immediate start

Job summary

Niyaa People Ltd is recruiting a Housing Assistant for a social housing organisation in High Wycombe on an initial 3-month contract with potential extension. The role is 28 hours per week, with a hybrid pattern of 2 days in the office and 2 days at home.

You will focus on tenancy succession cases, assess eligibility, verify documentation and ensure compliance with housing policies. The role requires experience in social housing and strong attention to detail and communication skills.

Qualifications

• Experience in social housing essential.
• Strong understanding of tenancy succession processes and eligibility criteria.
• Ability to assess applications, review supporting documentation and verify circumstances.
• Excellent attention to detail and organisational skills.
• Strong communication skills for handling sensitive cases.

Responsibilities

• Manage and investigate tenancy succession cases.
• Assess applicants' eligibility, including residency requirements and evidence of occupation.
• Review supporting documentation and verify applicants' circumstances.
• Ensure cases are processed accurately and in line with housing policies and procedures.
• Liaise with applicants and stakeholders to obtain information and progress cases.
• Maintain accurate records and update housing management systems.

Skills

Social housing experience

Tenancy succession knowledge

Documentation & records

Communication skills

Attention to detail

Tools

Housing management software

Job description

We are working with a well-established social housing organisation in High Wycombe to recruit a Housing Assistant to join their team on an initial 3-month contract, with the potential for extension.

This is an excellent opportunity for an experienced social housing professional to join an organisation dedicated to providing quality housing and supporting its residents. The role offers a varied workload, a hybrid working arrangement and the opportunity to make a meaningful contribution to the delivery of effective housing services.

You will focus primarily on tenancy succession cases, assessing applications, verifying eligibility and ensuring all required documentation is in place in line with relevant housing policies and procedures.

Key Responsibilities

• Manage and investigate tenancy succession cases.
• Assess applicants' eligibility, including residency requirements and evidence of occupation.
• Review supporting documentation and verify applicants' circumstances.
• Ensure cases are processed accurately and in line with housing policies and procedures.
• Liaise with applicants and relevant stakeholders to obtain information and progress cases.
• Maintain accurate records and update housing management systems.

Essential Requirements

• Previous experience within social housing is essential.
• Strong understanding of tenancy succession processes and eligibility criteria.
• Experience investigating housing cases and reviewing supporting documentation.
• Excellent attention to detail and organisational skills.
• Strong communication skills and the ability to handle sensitive cases professionally.

Additional Information

• Contract: Initial 3 months, with potential for extension.
• Hours: 28 hours per week, Monday to Thursday.
• Location: High Wycombe, with 2 days in the office and 2 days working from home.
• Rate: £22 per hour via umbrella.
• Start: Immediate start preferred.
• Interview Process: One-stage interview