Housing Standards Assistant

Derby City Council; East Midlands; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

LGPS pension

Flexible and hybrid working

Generous annual leave

Job summary

Derby City Council is seeking an administrative professional to support the Housing Standards Team at Council House, Derby. The role involves handling tenant and landlord enquiries, maintaining records and documentation, and assisting with housing complaints.

37 hours per week, permanent contract, closing date 27 September 2026. The post requires motivation, strong communication, and proficiency in Microsoft Office and digital records.

Qualifications

• Experience in an administrative or office support role.
• Excellent communication and organisational skills.
• Ability to manage multiple tasks and meet deadlines under pressure.

Responsibilities

• Providing high-quality administrative support to the Housing Standards Team.
• Handle and log enquiries from tenants, landlords, and the public.
• Prepare and maintain accurate records, correspondence and documentation.
• Support the process of housing complaints.

Skills

Administrative experience

Communication skills

Organisational skills

Multitasking

Teamwork

Tools

Microsoft Office

Digital record systems

Job description

Salary: £26,427 - £26,847

Location: Council House

Hours: 37

Working Hours: 37

Contract Type: Permanent

Closing Date: 27 September 2026

The Opportunity

This is a fantastic opportunity to contribute to a service that directly improves living conditions for private rented sector tenants. You'll be part of a dedicated, friendly team committed to high professional standards and public service.

What you'll be doing

• Providing high-quality administrative support to the Housing Standards Team
• Handle and log enquiries from tenants, landlords, and the public
• Prepare and maintain accurate records, correspondence and documentation
• Support the process of housing complaints.

About you

• Be highly motivated and efficient in team administration
• Have previous experience in an administrative or office support role
• Possess excellent communication and organisational skills
• Be confident in using Microsoft Office and digital record systems
• Be able to manage multiple tasks and meet deadlines under pressure
• Having knowledge of housing or environmental services is desirable but not essential

Who We Are

At Derby City Council, we're proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.

Our values shape how we work every day. We believe in Great People, One Team, we're Bold in embracing change, Strong in delivering for our communities, and We Care about making a positive difference.

Join us and you'll be part of an ambitious, collaborative organisation where you can develop your career while helping to shape Derby's future.

Why join Derby City Council?

At Derby City Council, you'll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people. Alongside the opportunity to help shape the future of Derby, you'll benefit from a comprehensive range of employee benefits, including:

Financial Benefits

• Local Government Pension Scheme (LGPS) - a secure, defined benefit pension with life cover
• Team Derby Rewards - discounts across a wide range of retail, leisure and lifestyle brands
• Tusker Car Benefit Scheme - a salary sacrifice scheme for leasing a brand-new, fully maintained and insured vehicle

Work-Life Balance

• Generous annual leave, starting at 27 days and rising to 32 days after five years' service (plus bank holidays, depending on your contract)
• The option to purchase additional annual leave
• Flexible and hybrid working arrangements for many roles
• Flexible retirement options, where eligible
• Support for colleagues with caring responsibilities

Learning and Development

• Learning and development opportunities, with regular career conversations to support your growth
• Leadership and management development programmes, mentoring and professional qualifications
• Modern workspaces designed to support collaboration, productivity and wellbeing

Health and Wellbeing

• Employee Assistance Programme, wellbeing support and a year-round wellbeing calendar
• Free annual flu vaccinations
• Cycle2Work Scheme and free cycle training

Community and Inclusion

• Up to 15 hours of volunteering leave each year
• Recognition through initiatives including the Here for Derby Awards and Long Service Awards
• The opportunity to join one of our Employee Networks, including LGBTQ+, Disabled Employees and Carers, Black, Asian and Minority Ethnic Employees, and Neurodiversity

At Derby City Council, we believe our people are our greatest strength. Whatever stage you're at in your career, you'll be joining an inclusive organisation where you'll be supported to develop, feel valued and make a meaningful difference to the communities we serve.

Some benefits are dependent on your role, contract or length of service.

Interview dates: 05 October 2026

Interview location: Council House, Corporation Street, Derby DE1 2FS

Before submitting your application, please read our guidance on filling in your application form and ensure your supporting statement clearly demonstrates how you meet the essential criteria in the Person Specification.

All employees will normally be appointed to the minimum of the grade for the role.

The Council has a legal obligation to consider suitable redeployment opportunities for employees at risk of redundancy. Consequently, this vacancy may be withdrawn before the advertised closing date if it is filled through the Council's redeployment process.

Equality, Diversity and Inclusion

At Derby City Council, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds and believe our workforce should reflect the diverse communities we serve.

As a Disability Confident Leader, disabled applicants who meet the essential criteria for the role can choose to apply through our Guaranteed Interview Scheme.

We are also proud to hold the Ministry of Defence Employer Recognition Scheme Silver Award, recognising our commitment to supporting serving personnel, veterans and their families. Members of the Armed Forces community, veterans and their close family members who meet the essential criteria are also eligible for our Guaranteed Interview Scheme.

If you need any reasonable adjustments at any stage of the recruitment process, including during your application, interview or onboarding, we'll work with you to provide the support you need.

If you have any questions about this vacancy or need assistance with your application, please contact the Recruitment Team on 01332 640844 (Relay UK: 18001 01332 640844) or email [e-mail] .