Housing Assistant

Douglas City Council; Douglas; On-site; GBP 31,000 - 36,000; Full time

Job summary

Douglas City Council in Isle of Man is seeking a Housing Assistant to support the Housing Customer Services team. You will deliver a frontline, customer-focused service and process enquiries relating to tenancy issues, rental payments and maintenance requests.

You will provide administrative support to housing officers and maintain confidential records. The post requires good communication, high standards of accuracy and the ability to work as part of a team.

Qualifications

• 3 GCSEs, including English and Mathematics, Grade C or above or equivalent.
• Understanding of admin processes with experience in organising office operations, managing records.
• Good communication, excellent customer care skills and ability to deal politely and effectively with the public.
• Ability to observe confidentiality in all aspects of work.
• Self-motivated with the ability to work on own initiative as well as having the commitment, flexibility and motivation to be a constructive member of a Team.
• Proficient in the use of software (e.g., MS Office 365, Outlook, Word, Excel, Teams).

Responsibilities

• Deliver a customer-focused frontline service.
• Process enquiries relating to tenancy issues, rental payments and maintenance requests.
• Provide administrative support and assistance to housing officers in the housing section.

Skills

Customer service

Communication

Confidentiality

Initiative

Teamwork

Education

3 GCSEs including English and Maths

Tools

MS Office 365

Outlook

Word

Excel

Teams

Job description

Housing Assistant

Grade 4, SCP 16 – 22 (£30,683- £36,353)

We are looking for a Housing Assistant who can work as part of the Housing Customer Services team. You will be delivering a customer focused front line service, processing enquiries relating to tenancy issues, rental payments and maintenance requests. As part of this role, you will be providing administrative support and assistance to officers in the housing section.

If you have excellent customer service skills and can communicate effectively with the public, along with the ability to observe confidentiality then we would welcome an application from you.

The closing date for the receipt of completed applications is:

• Sunday, 27th September 2026

Miss K J Rice, Chief Executive, City Hall, Ridgeway Street, Douglas, Isle of Man, IM99 1AD

Douglas City Council is committed to recruiting a diverse and highly talented workforce representative of our City and are committed to ensuring the recruitment and selection process is inclusive and accessible to all. We encourage applications from people of all backgrounds and aim to have a workforce that represents the City we serve.

About You:

Douglas City Council is committed to providing high-quality public services across our community. We are dedicated to fairness, collaboration, and delivering outcomes that benefit the people of Douglas.

SELECTION CRITERIA

Essential

1. 3 GCSEs, including English and Mathematics, Grade C or above or equivalent.
2. Understanding of admin processes with experience in organising office operations, managing records.
3. Good communication, excellent customer care skills and ability to deal politely and effectively with the public.
4. Ability to observe confidentiality in all aspects of work.
5. Self-motivated with the ability to work on own initiative as well as having the commitment, flexibility and motivation to be a constructive member of a Team.
6. Proficient in the use of software (e.g., MS Office 365, Outlook, Word, Excel, Teams).

Desirable

1. Chartered Institute of Housing Level 2 Qualification or equivalent.
2. Experience of working in a housing service or a customer-facing environment.
3. Experience of local government.
4. An understanding of the operations and functions of a local authority.
5. Knowledge of the Council’s Standing Orders, Financial Regulations and the Isle of Man Government Procedures for Capital Projects (including requirements for Petitioning purposes).
6. Political sensitivity.