Housing Assistant

Douglas City Council; Douglas; On-site; GBP 31,000 - 36,000; Full time

Job summary

Douglas City Council is seeking a Housing Assistant to join the Housing Customer Services team in Douglas. You will deliver a customer-focused front line service, processing enquiries about tenancy, rent payments and maintenance, and provide admin support to housing officers.

The role requires good customer service, confidentiality, and the ability to work both independently and as part of a team.

Qualifications

• Experience in delivering frontline customer service and handling enquiries.
• Understanding of admin processes and ability to organise office operations.
• Ability to observe confidentiality and work on own initiative.

Responsibilities

• Provide a customer-focused frontline housing service and process tenancy enquiries.
• Handle rental payments and maintenance requests while providing admin support.
• Assist housing officers and maintain accurate records and filing.

Skills

Customer service

Office software

Communication

Education

3 GCSEs including English and Mathematics

Tools

MS Office 365

Outlook

Word

Excel

Teams

Job description

Housing Assistant

Grade 4, SCP 16 – 22 (£30,683- £36,353)

We are looking for a Housing Assistant who can work as part of the Housing Customer Services team. You will be delivering a customer focused front line service, processing enquiries relating to tenancy issues, rental payments and maintenance requests. As part of this role, you will be providing administrative support and assistance to officers in the housing section.

If you have excellent customer service skills and can communicate effectively with the public, along with the ability to observe confidentiality then we would welcome an application from you.

The closing date for the receipt of completed applications is:

• Sunday, 27th September 2026

Miss K J Rice, Chief Executive, City Hall, Ridgeway Street, Douglas, Isle of Man, IM99 1AD

Douglas City Council is committed to recruiting a diverse and highly talented workforce representative of our City and are committed to ensuring the recruitment and selection process is inclusive and accessible to all. We encourage applications from people of all backgrounds and aim to have a workforce that represents the City we serve.

About You:

Douglas City Council is committed to providing high-quality public services across our community. We are dedicated to fairness, collaboration, and delivering outcomes that benefit the people of Douglas.

SELECTION CRITERIA

Essential

1. 3 GCSEs, including English and Mathematics, Grade C or above or equivalent.
2. Understanding of admin processes with experience in organising office operations, managing records.
3. Good communication, excellent customer care skills and ability to deal politely and effectively with the public.
4. Ability to observe confidentiality in all aspects of work.
5. Self-motivated with the ability to work on own initiative as well as having the commitment, flexibility and motivation to be a constructive member of a Team.
6. Proficient in the use of software (e.g., MS Office 365, Outlook, Word, Excel, Teams).

Desirable

1. Chartered Institute of Housing Level 2 Qualification or equivalent.
2. Experience of working in a housing service or a customer-facing environment.
3. Experience of local government.
4. An understanding of the operations and functions of a local authority.
5. Knowledge of the Council’s Standing Orders, Financial Regulations and the Isle of Man Government Procedures for Capital Projects (including requirements for Petitioning purposes).
6. Political sensitivity.