Housing Adviser

We Manage Jobs(WMJobs); Warwick; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

Warwick District Council is seeking an enthusiastic Housing Adviser for a permanent position. The role involves providing housing advice, processing applications, and assisting with social housing allocations. This varied job offers a blend of office and home working, along with training and development opportunities.

Benefits

Training and development opportunities

Healthy work-life balance

Qualifications

• Experience in delivering customer focused services.
• Ability to handle customer enquiries effectively.

Responsibilities

• Processing housing applications and sending registration confirmations.
• Providing housing advice to various customers.
• Assisting in the allocation and letting of social housing.

Skills

Customer focused services

Effective communication

Job description

Housing

Housing Adviser

Permanent position

37 hours per week

Grade G - £25,992 to £27,711 per annum (pay award pending)

Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work.

We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance.

We offertherewards and benefitsthat make it a great place to work.

People like you

We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.

The Council are looking to recruit an enthusiastic person to join our Housing Advice and Allocations team.

The candidate will need to demonstrate experience of delivering customer focused services, dealing with customer enquiries and be able to communicate effectively giving housing advice to a wide range of people.

This is a busy and varied role which involves:

• Processing housing applications on our IT system and sending letters to confirm registration
• Undertaking checks on documentation from customers
• Answering email and phone enquiries from customers
• Providing housing advice to those seeking accommodation
• Assisting Allocations Officers in the allocation and letting of social housing
• Providing advice and assistance to customers approaching as homeless.

This role involves both working from the office and home working. Any costs for travel from home to the office will be met by the successful candidate.

If you have any questions or wish to have an informal discussion, please contact Becky Davy by email on [e-mail].

Closing date: 6th July 2025

Interview date: 14th July 2025