Housing Customer Liaison Officer

The Guinness Partnership; Stevenage; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading housing organization is seeking a full-time Customer Liaison Officer for Stevenage and surrounding areas. The role involves delivering exceptional customer service while managing housing services and working collaboratively with various teams. The ideal candidate will be a proactive housing professional with strong communication and problem-solving abilities, ready to address customer needs effectively.

Qualifications

• Experienced housing professional with proven customer service skills.
• Ability to work with mobile technology effectively.
• Resilient and capable of handling challenging situations.

Responsibilities

• Provide housing management service in a defined area.
• Deliver an accessible face-to-face service to homeowners and rental customers.
• Work closely with teams to achieve positive outcomes.

Skills

Customer service delivery

Communication skills

Relationship-building skills

Problem-solving skills

Time management

Job description

About the role

We have a full-time opportunity for aCustomer Liaison Officercovering Stevenage, Welwyn Garden City and the surrounding areas. This is a field-based role, and you will be required to travel in and around the region.

You will be part of a dedicated team of Customer Liaison Officers, all working hard to provide an amazing customer-focused service.

As a Customer Liaison Officer, you will provide housing management service in a defined area. You will be the face of Guinness, and your key responsibility will be to provide an accessible face-to-face service to both our homeowners and rental customers. You will work in a mobile way, out in the area meeting customers all the time. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our customers.

What we’re looking for

We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced housing professional, but you will also have great customer service skills and a willingness to go the extra mile to get the job done.

You’ll also be able to demonstrate:

• Excellent customer service delivery, demonstrating good communication and relationship-building skills.
• Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
• Ability to work ‘on the go’ using mobile technology.
• Strong resource and time management, and the ability to prioritise, delivering value for money.
• Experience working in a climate of legislative and organisational change.
• Proven problem-solving and decision-making skills.
• Resilient and able to deal with challenging situations and deliver sustainable outcomes.
• Comfortable analysing data. Ability to work with IT systems on the go.
• Able to demonstrate Guinness behavioural competencies.

This position will require a basic DBS check which will be paid for by The Guinness Partnership.

Interview process:Interviews will take place on MS Teams from Monday 7^thJuly 2025.

To be considered for an interview, youmustprovide us with your personal statement outlining yourskills, knowledge and experience with evidence how these meet theessential criteria in the role profile.