Community Specialist - Homes (Housing Officer) (3-month fixed term contract)

Red Kite Community Housing; High Wycombe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading housing association seeks a dedicated professional for their Community Pod, responsible for providing comprehensive housing management services to tenants. With a focus on customer satisfaction, you will manage home audits, tenancy visits, and support vulnerable tenants while enhancing community schemes. Ideal candidates will have a background in housing management, strong communication skills, and a commitment to tenant-led services.

Qualifications

• Experience with health and safety and lone working.
• Full UK driving licence for business use.
• Professional approach to housing management services.

Responsibilities

• Conduct planned home audits and visits.
• Manage complex tenancy issues and emergencies.
• Collaborate with tenants and stakeholders.

Skills

Communication skills

Customer care

Problem-solving

Education

Relevant CIH Qualifications

Job description

(Homes & Estates)

Job Description

Pod: Community

Stem: Homes

Reports to: Homes Manager

Direct reports: None

Red Kite’s Expectations

Our Community Pod is a team of multi-skilled professionals responsible for delivering housing management services to tenants. We are a mobile, responsive, and task-based team committed to excellent customer service. As a specialist, you will ensure that Red Kite and its tenants look after our homes and communities, providing excellent service experiences.

Key Responsibilities

• Providing a responsive mobile working solution to tenants, leaseholders, colleagues, and stakeholders requests for service.
• Taking ownership of planned home audits and visits, ensuring follow-up so tenants are informed about available support.
• Carrying out home visits for mutual exchanges, tenancy amendments, landlord permission requests, accompanied viewings, home checks, and tenancy visits at 6 weeks, 6/9 months for new and potential tenants.
• Being proactive and passionate in handling complex issues like subletting, succession, and non-occupation to ensure appropriate outcomes.
• Responding empathetically to vulnerable tenants and signposting to partner agencies.
• Being highly organized and effective working independently and within a team.
• Being open, honest, and owning situations.
• Recording and providing accurate reports.
• Identifying solutions to improve processes continually.
• Managing emergency situations calmly and empathetically.
• Collaborating with colleagues, tenants, leaseholders, and community stakeholders to improve schemes and estates.
• Taking responsibility for health and safety incident reporting and investigations.
• Responding to requests from other business areas, such as evictions and right-to-buy home visits.
• Coordinating contact within your area, ensuring tenants see you as the first point of contact and trust you.

Our essentials

• A supportive, engaged team player prioritizing tenants.
• Approachable, reliable, and trustworthy.
• Adaptive communication skills.
• Professional approach and commitment to customer care.
• Willingness to develop and share skills and knowledge.
• Trusted influence on service delivery.
• Living our values of Partnership, Respect, and Pride.

Added extras

• Passion for growth, innovation, and continuous improvement.
• Collaborative, influential, and engaging working style.
• Experience with people development as part of daily work.
• Flexibility to provide the best tenant experience.
• Honesty and ownership of situations.

Qualifications, Skills & Experience

• Full UK driving licence and access to a vehicle for business use.
• Awareness of safeguarding adults and children.
• Experience with health and safety, lone working.
• Professional approach to housing management services.
• Relevant CIH Qualifications (preferred).

Tenant-led in all we do.