Housing Admin & Early Help Support Assistant

South Norfolk and Broadlands Council; Norwich; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Free onsite parking

Employee discounts

Generous holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Job summary

South Norfolk and Broadland Councils are seeking a proactive Housing Administration Assistant to support the Housing and Temporary Accommodation teams. You will manage records, data, and reports, and act as a first point of contact for customers and partners.

You will handle diary management, minutes, and electronic records while ensuring GDPR compliance and confidentiality in a busy council environment. Flexible working and a pension scheme are offered.

Qualifications

• Experience providing administrative support to housing or local authority teams.
• Proficiency with Microsoft Office and electronic record systems.
• Ability to handle sensitive information with confidentiality and GDPR awareness.

Responsibilities

• Provide a comprehensive administrative service to the Housing and Temporary Accommodation teams, acting as a first point of contact for customers, colleagues and partner organisations. Manage correspondence, records, data and reports, organise meetings and take minutes, maintain accurate electronic systems, and ensure information is handled securely and in line with GDPR and Council policies.
• Provide administrative support for the management of temporary and supported accommodation, assisting with customer enquiries, placements and planned move-on. This includes maintaining performance information and statutory compliance records, supporting health and safety requirements, raising purchase orders and invoices, and undertaking related financial administration.
• Manage and prioritise your own workload, maintain high standards of accuracy and confidentiality, and communicate confidently with external organisations.

Skills

Organised

Customer-focused administrator

Excellent communication

Attention to detail

Proficient in Microsoft Office

Housing/local authority experience

Job description

South Norfolk and Broadland Councils are seeking a proactive Housing Administration Assistant to support the Housing and Temporary Accommodation teams. You will manage records, data, and reports, and act as a first point of contact for customers and partners.

You will handle diary management, minutes, and electronic records while ensuring GDPR compliance and confidentiality in a busy council environment. Flexible working and a pension scheme are offered.