Assessment and Resettlement Officer

South Norfolk and Broadlands Council; Norwich; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Flexible working hours

Free onsite parking

Employee discounts

Competitive holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Job summary

South Norfolk and Broadland Councils is seeking a housing professional to assess customers' support needs and identify suitable placements in supported accommodation. You will collaborate with internal and external partners to mitigate risks and signpost to the services customers require.

You will develop partnerships with accommodation providers, support customers to transition into permanent housing in private or social sectors, and manage a varied caseload with careful record-keeping of

Qualifications

• Experience in housing management, rent account management, risk assessments and support planning.
• Significant experience supporting individuals with complex needs and working with accommodation providers and partner agencies.
• Knowledge of local support services including mental health, welfare and benefits provision.

Responsibilities

• Undertake assessments of customers' support needs and associated risks and allocate suitable placements within supported accommodation.
• Develop and maintain strong partnerships with supported accommodation providers to identify move-on opportunities for customers.
• Manage a varied caseload and maintain accurate records of interactions, assessments, outcomes and risk mitigation actions.
• Investigate and resolve complaints from customers and landlords to achieve positive outcomes.

Job description

In this role, you will undertake assessments of customers' support needs and associated risks, identifying and allocating suitable placements within supported accommodation where appropriate. Working proactively with a range of internal and external partners, you will help mitigate risks, build positive relationships with customers and agencies, and source or signpost individuals to the support services they need.

You will develop and maintain strong partnerships with supported accommodation providers, helping to identify and secure move-on opportunities for customers. Working collaboratively with support providers and external agencies, you will support customers to transition into more permanent housing solutions within both the private and social housing sectors.

You will manage a varied caseload, maintaining accurate manual and electronic records to ensure all customer interactions, assessments, outcomes and risk mitigation actions are comprehensively documented.

The role also involves investigating and resolving complaints from customers and landlords, working proactively to address issues and achieve positive outcomes for all parties involved.

About You

You will be an experienced and compassionate housing professional with a strong understanding of housing management, including rent account management, tenancy administration, risk assessments and support planning. You will have significant experience supporting individuals with complex needs, building trusted relationships with accommodation providers, support services and partner agencies, and working collaboratively to secure the most appropriate outcomes for customers.

With a good knowledge of local support services, including mental health, health, and welfare and benefits provision, you will be a confident communicator with strong negotiation, advocacy and influencing skills. You will demonstrate excellent customer care, empathy and professionalism, alongside the ability to find innovative solutions, manage competing priorities and adapt to changing demands.

Self-motivated and resilient, you will be able to work independently with minimal supervision and remain focused on achieving positive outcomes for customers.

Closing Date: 11th October 2026

Interview Date: 22nd October 2026

Why Join Us?

• flexible working hours for most office-based roles, allowing for a healthy work-life balance
• free onsite parking
• employee discounts
• a competitive holiday allowance
• wellbeing initiatives
• the opportunity to join the Local Government Pension Scheme

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.