Housing Administration Assistant

South Norfolk and Broadlands Council; Norwich; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Free onsite parking

Employee discounts

Generous holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Job summary

South Norfolk and Broadland Councils are seeking a proactive Housing Administration Assistant to support the Housing and Temporary Accommodation teams. You will manage records, data, and reports, and act as a first point of contact for customers and partners.

You will handle diary management, minutes, and electronic records while ensuring GDPR compliance and confidentiality in a busy council environment. Flexible working and a pension scheme are offered.

Qualifications

• Experience providing administrative support to housing or local authority teams.
• Proficiency with Microsoft Office and electronic record systems.
• Ability to handle sensitive information with confidentiality and GDPR awareness.

Responsibilities

• Provide a comprehensive administrative service to the Housing and Temporary Accommodation teams, acting as a first point of contact for customers, colleagues and partner organisations. Manage correspondence, records, data and reports, organise meetings and take minutes, maintain accurate electronic systems, and ensure information is handled securely and in line with GDPR and Council policies.
• Provide administrative support for the management of temporary and supported accommodation, assisting with customer enquiries, placements and planned move-on. This includes maintaining performance information and statutory compliance records, supporting health and safety requirements, raising purchase orders and invoices, and undertaking related financial administration.
• Manage and prioritise your own workload, maintain high standards of accuracy and confidentiality, and communicate confidently with external organisations.

Skills

Organised

Customer-focused administrator

Excellent communication

Attention to detail

Proficient in Microsoft Office

Housing/local authority experience

Job description

Salary Band B - £25,945 (includes RLW uplift) - £28,552

Our dedicated Housing Team have a strong track record of helping customers and partners prevent homelessness across our districts, and we are now looking for a proactive Housing Administration Assistant to make a real difference.

In this role you will provide administrative support to the Housing and Temporary Accommodation (TA) teams. The role supports a multi-agency approach to delivering early help, including sustainable housing, housing benefit, tenancy support, debt prevention and financial independence.

Key Responsibilities

You will provide a comprehensive administrative service to the Housing and Temporary Accommodation teams, acting as a first point of contact for customers, colleagues and partner organisations. You will manage correspondence, records, data and reports, organise meetings and take minutes, maintain accurate electronic systems, and ensure information is handled securely and in line with GDPR and Council policies. You will work collaboratively with internal teams and external partners to support the Council's Early Help approach and ensure customers receive a timely and effective service.

You will also provide administrative support for the management of temporary and supported accommodation, assisting with customer enquiries, placements and planned move-on. This will include maintaining performance information and statutory compliance records, supporting health and safety requirements, raising purchase orders and invoices, and undertaking related financial administration. You will be expected to manage and prioritise your own workload, maintain high standards of accuracy and confidentiality, and communicate confidently with external organisations

What We're Looking For

We're looking for an organised, reliable and customer-focused administrator with excellent communication and attention to detail. You will be confident using Microsoft Office and electronic record systems, able to manage competing priorities and work accurately with sensitive information. Experience of working in a housing, local authority or customer-focused environment would be beneficial, but we are equally interested in your ability to work collaboratively, provide a professional service to customers and partners, and take ownership of your workload. You'll need to be comfortable communicating with a range of people, both internally and externally, and have a positive, flexible approach to supporting a busy team.

Closing Date: 06/10/2026

Interview Date: 15/10/2026

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.