Housing Access Officer — Help People Secure Stable Homes

Kirklees Council; Kirklees; Vor Ort; GBP 26.000 - 36.000; Vollzeit

Zusammenfassung

Kirklees Council is seeking a Housing Access Officer to deliver housing options support and triage for customers across housing tenures. You will work under a Senior Housing Solutions Officer to develop plans, manage enquiries, and ensure accurate recording of data and communications with partner agencies.

The role emphasises high-quality customer service, timely information provision, and effective inter-service collaboration to prevent homelessness and support residents in need.

Aufgaben

• Customers receive an excellent service and are dealt with efficiently and appropriately through the provision of a high-quality service.
• Customers are assisted, supported, and signposted appropriately in a timely and efficient manner.
• Initial enquires are dealt with effectively and escalated where appropriate.
• Customer databases are updated and accurately maintained.
• Effective communication and contact are maintained with housing providers.
• Work under the direction of the Senior Housing Solutions Officer & Team Manager to ensure service delivery.

Jobbeschreibung

Kirklees Council is seeking a Housing Access Officer to deliver housing options support and triage for customers across housing tenures. You will work under a Senior Housing Solutions Officer to develop plans, manage enquiries, and ensure accurate recording of data and communications with partner agencies.

The role emphasises high-quality customer service, timely information provision, and effective inter-service collaboration to prevent homelessness and support residents in need.