Housing Solutions Officer

4Recruitment Services Ltd; West Yorkshire; On-site; GBP 27,000 - 33,000; Full time

Job summary

4Recruitment Services Ltd is seeking a dedicated Housing Solutions Officer – Advice & Assessment to join a frontline housing service in Huddersfield. The role focuses on preventing homelessness through early intervention and delivering housing advice to customers at risk.

Essential requirements include knowledge of housing legislation, frontline service experience, and strong communication skills. Driving licence and travel to locations are desirable factors.

Qualifications

• Experience delivering a frontline service in a busy, demanding environment.
• Knowledge of housing and homelessness legislation is essential.
• Ability to communicate with compassion to a diverse range of customers.

Responsibilities

• Prevent homelessness through early intervention and assess statutory duties.
• Conduct homelessness assessments and make decisions per housing law.
• Deliver frontline services and provide advice to customers at risk of homelessness.
• Prepare written communications for customers and partners.
• Support individuals with complex needs and vulnerabilities.
• Assess housing needs per allocations policy.
• Maintain accurate case notes and records.
• Refer customers to temporary accommodation when needed.
• Provide guidance to internal teams and partner agencies.
• Undertake home visits when necessary.
• Ensure compliance with safeguarding and risk policies.

Skills

Communication

Negotiation

Problem solving

IT systems

Tools

Case management software

Job description

4Recruitment Services are seeking a dedicated and compassionate Housing Solutions Officer – Advice & Assessment to join a frontline housing service in Huddersfield.

This is an excellent opportunity for someone with housing knowledge and strong customer service skills who wants to support individuals and families facing housing difficulties.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Prevent homelessness wherever possible through early intervention and determine whether the Council has a statutory duty where homelessness cannot be prevented.
• Carry out homelessness assessments and make appropriate decisions in line with relevant housing and homelessness legislation.
• Deliver frontline services and participate in a team duty rota, providing advice and assistance to customers who are homeless or at risk of homelessness.
• Prepare written communications for customers and other relevant parties.
• Support individuals with complex needs and vulnerabilities, demonstrating tenacity and perseverance when managing challenging behaviours.
• Assess housing needs in accordance with Kirklees Council’s Allocations Policy.
• Maintain accurate and up-to-date case notes and records.
• Refer customers to colleagues for temporary accommodation where required.
• Provide advice and guidance to internal teams and external partner agencies.
• Undertake home visits where necessary.
• Comply with all relevant council policies and procedures, including risk assessments, safeguarding requirements and professional boundaries.

ESSENTIAL REQUIREMENTS INCLUDE:

• Knowledge of relevant housing and homelessness legislation.
• An understanding of housing-related benefits.
• Experience delivering a frontline service in a busy, demanding environment.
• Strong negotiation, mediation and problem-solving skills.
• The ability to communicate sensitively and compassionately with a diverse range of customers.
• Confidence using IT systems to maintain accurate records and manage case information.
• The ability to travel to different locations is desirable. A full, valid driving licence and access to a car for work are also desirable.
• Basic DBS check

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.