Housing Access Officer - DEPLOYMENT

Kirklees Council; Kirklees; On-site; GBP 26,000 - 36,000; Full time

Job summary

Kirklees Council is seeking a Housing Access Officer to deliver housing options support and triage for customers across housing tenures. You will work under a Senior Housing Solutions Officer to develop plans, manage enquiries, and ensure accurate recording of data and communications with partner agencies.

The role emphasises high-quality customer service, timely information provision, and effective inter-service collaboration to prevent homelessness and support residents in need.

Responsibilities

• Customers receive an excellent service and are dealt with efficiently and appropriately through the provision of a high-quality service.
• Customers are assisted, supported, and signposted appropriately in a timely and efficient manner.
• Initial enquires are dealt with effectively and escalated where appropriate.
• Customer databases are updated and accurately maintained.
• Effective communication and contact are maintained with housing providers.
• Work under the direction of the Senior Housing Solutions Officer & Team Manager to ensure service delivery.

Job description

THIS ROLE IS RESTRICTED TO DEPLOYEES ONLY

This job is currently restricted to deployees. To apply for this job, you must be on the Council Deployment Register.

If you are not on the deployment register you can access all other jobs through the usual job board: https://jobs.kirklees.gov.uk/

BENEFITS

Our employees are at the very heart of the services we provide to the community, to help us achieve our ambitions, we want the best possible team. In return, we will make sure you are rewarded with a great range of staff benefits to support you in and out of work.

Would you like to work in a busy, challenging but rewarding role as a Housing Access Officer?

The Housing Solutions Service offers a comprehensive housing options service to people in housing need. We focus on working with people to develop plans that support them to keep or find alternative good quality, affordable homes and to prevent or relieve homelessness.

As a Housing Access Officer (HAO) you will work under a designated Senior Housing Solutions Officer who leads the overall team providing direction, support and development opportunities as well as providing day to day support and management of performance and workloads.

As a Housing Access Officer you will provide customers with appropriate advice and information promptly and professionally. You will manage enquiries from customers across different housing tenures (private tenants and landlords, homeowners, and social housing tenants) and those without accommodation.

You will be required to make initial assessments of housing register applications on low level housing needs and refer appropriate cases to specialist officers.

In addition to providing appropriate solutions, you will be expected to provide a triage service by assessing and referring customers to colleagues or partners as appropriate. You will liaise and communicate with a range of internal services and other partner agencies such as Kirklees Homes and Neighbourhoods, Fusion Housing, Citizens Advice Bureau and Customer and Exchequer Services.

As a Housing Access Officer you will have an awareness of a range of legislation and policies relating to property conditions, tenancies, and homelessness as well as an awareness of welfare entitlements.

You will be involved in the accurate collation and input of data and the production of management, financial and performance information. You will carry out the necessary checking, recording, registration and monitoring of enquiries, complaints, and applications in accordance with relevant procedures. As a HAO you will maintain records and statistics to enable effective monitoring and forward planning utilising appropriate IT systems. You will prepare and dispatch relevant communications such as HMO Licenses, Accreditation applications, regeneration/energy scheme agreements, customer satisfaction surveys and housing register applications.

Your core duties will include:

• Customers receive an excellent service and are dealt with efficiently and appropriately through the provision of a high-quality service.
• Customers are assisted, supported, and signposted appropriately in a timely and efficient manner.
• Initial enquires are dealt with effectively and escalated where appropriate.
• Customer databases are updated and accurately maintained.
• Effective communication and contact are maintained with housing providers.
• Work under the direction of the Senior Housing Solutions Officer & Team Manager to ensure service delivery

In order to apply for this role, you will need to detail how you meet the Employee Specification in the Job Profile.

This job is subject to a DBS check at the appropriate level, please refer to the Job Description/Profile. A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process.

This job is subject to a DBS check at the appropriate level, please refer to the Job Description/Profile. A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process.