Housing Solutions Officer

4Recruitment Services Ltd; Huddersfield; On-site; GBP 25,000 - 33,000; Full time

Job summary

4Recruitment Services seeks a Housing Solutions Officer - Advice & Assessment to join a frontline housing team in Huddersfield. You will provide expert advice, assess housing needs, and help prevent homelessness while ensuring compassionate support to customers.

The role involves liaising with internal teams and external partners, conducting home visits where required, and maintaining accurate case records in line with policies and safeguarding requirements.

Qualifications

• Knowledge of housing and homelessness legislation.
• Understanding of housing-related benefits.
• Experience delivering frontline service in a busy environment.
• Strong negotiation, mediation and problem-solving skills.
• Ability to communicate sensitively and compassionately with diverse customers.
• Confidence using IT systems to maintain case information.
• Driving licence and access to a car desirable.
• Basic DBS check requirements.

Responsibilities

• Prevent homelessness through early intervention and assess statutory duties.
• Carry out homelessness assessments and decisions under housing legislation.
• Deliver frontline services and support customers who are homeless or at risk.
• Prepare written communications for customers and parties.
• Refer customers to temporary accommodation when needed.

Skills

Negotiation

Mediation

Problem-solving

Communication

IT systems

Customer service

Job description

4Recruitment Services are seeking a dedicated and compassionate Housing Solutions Officer - Advice & Assessment to join a frontline housing service in Huddersfield.

This is an excellent opportunity for someone with housing knowledge and strong customer service skills who wants to support individuals and families facing housing difficulties.

DUTIES AND RESPONSIBILITIES INCLUDE

• Prevent homelessness wherever possible through early intervention and determine whether the Council has a statutory duty where homelessness cannot be prevented.
• Carry out homelessness assessments and make appropriate decisions in line with relevant housing and homelessness legislation.
• Deliver frontline services and participate in a team duty rota, providing advice and assistance to customers who are homeless or at risk of homelessness.
• Prepare written communications for customers and other relevant parties.
• Support individuals with complex needs and vulnerabilities, demonstrating tenacity and perseverance when managing challenging behaviours.
• Assess housing needs in accordance with Kirklees Council's Allocations Policy.
• Maintain accurate and up-to-date case notes and records.
• Refer customers to colleagues for temporary accommodation where required.
• Provide advice and guidance to internal teams and external partner agencies.
• Undertake home visits where necessary.
• Comply with all relevant council policies and procedures, including risk assessments, safeguarding requirements and professional boundaries.

ESSENTIAL REQUIREMENTS INCLUDE

• Knowledge of relevant housing and homelessness legislation.
• An understanding of housing-related benefits.
• Experience delivering a frontline service in a busy, demanding environment.
• Strong negotiation, mediation and problem-solving skills.
• The ability to communicate sensitively and compassionately with a diverse range of customers.
• Confidence using IT systems to maintain accurate records and manage case information.
• The ability to travel to different locations is desirable. A full, valid driving licence and access to a car for work are also desirable.
• Basic DBS check.

Recruitment is done in line with safe recruitment practices.

4Recruitment Services is an equal opportunities employer.