Housekeeping Twilight Team Lead

Merlin Entertainments; Windsor; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

LEGO discounts

Merlin Magic Pass

Staff discount codes

Pro rata holiday allowance

Pension scheme

Life assurance

Employee assistance programme

Perks at Work discounts

Free staff parking

Training & development

Job summary

LEGOLAND Windsor Resort is seeking a Housekeeping Twilight Team Leader to supervise a team of Housekeepers, Linen Porters and Public Area Cleaners during the late shift. You will ensure rooms and public areas meet high cleanliness standards, while maintaining safety and adhering to COSHH requirements.

This role requires prior hotel housekeeping or cleaning operations experience and strong leadership, with the ability to train and coach staff on an on-call, 5pm–1am schedule.

Qualifications

• Previous housekeeping or hotel experience required.
• Ability to lead a team and motivate staff.
• Comfortable with cleaning equipment and COSHH/Risk Assessments review.
• Shift-based, long periods on feet, 18+ for late shift.

Responsibilities

• Lead a team of Housekeepers, Linen Porters and Public Area Cleaners.
• Oversee room inspections and public areas cleanliness.
• Ensure health and safety compliance and manage stock levels.
• Drive performance against housekeeping and cleanliness KPI targets.
• Provide training and support to team members.

Skills

Team leadership

Housekeeping experience

Health & safety awareness

Communication skills

Job description

Housekeeping Twilight Team Leader

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: Full time, fully flexible any 5 days out of 7, 5pm – 1am

Contract Type: Permanent, hourly paid

Here at the LEGOLAND® Windsor Resort our 2026 season is in full swing, and we're recruiting for a Housekeeping Twilight Team Leader to join our AWESOME Hotel Twilight Team!

As a Housekeeping Team Leader, you'll lead a team of Housekeepers, Linen Porters, and Public Area Cleaners, ensuring our hotels maintain the exceptional cleanliness standards that guests expect and deserve during their stay.

Working within our Hotel Housekeeping department, you'll lead by example, motivating your team to deliver outstanding guest service while maintaining clean, safe, and welcoming guest rooms and public areas. You'll oversee room inspections, support health and safety compliance, manage stock levels, and drive performance against housekeeping and cleanliness KPI targets.

This is a fantastic opportunity for someone with experience in hotel housekeeping, hospitality, cleaning operations, or team leadership who is looking to develop their people management skills. You'll play a key role in training, coaching, and supporting your team, handling employee relations matters professionally alongside the People Team, and ensuring high standards are consistently achieved across the operation.

Qualifications & Experience

• Previous experience within housekeeping as a room attendant or team leader
• Proven experience working in a housekeeping or cleaning role, ideally within a hotel or alterative overnight accommodation function
• Confident and comfortable to use cleaning equipment and chemicals, ideally with experience of reviewing COSHH and Risk Assessments
• Ability to lead the team effectively
• High quality attention to detail
• This is a physical, hands‑on role so you will be comfortable to be on your feet undertaking physical work for long periods of time
• Relevant travel arrangements for shifts finishing at 1am
• Due to the shift times candidates must be over the age of 18

Benefits

• 40% discount off LEGO® sets and products on the online LEGO Store!
• Merlin Magic Pass: a number of free entries to our global attractions for you, your family, and your friends!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent
• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About The LEGOLAND® Windsor Resort

We are looking for a Housekeeping Twilight Team Leader to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

Pay Range

From GBP £14.44/Hr.