Twilight Hotel Housekeeping Team Lead (5pm–1am)

Merlin; Windsor; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

40% LEGO discount

Merlin Magic Pass

25% Merlin discounts

Staff discounts on Merlin products

Pension scheme

Life assurance

Employee assistance programme

Perks at Work

Free staff parking

Training & development

Job summary

MERLIN’s LEGOLAND Windsor Resort is seeking a Housekeeping Twilight Team Leader to guide a team of Housekeepers, Linen Porters and Public Area Cleaners, ensuring exceptional cleanliness across guest rooms and public spaces in Windsor.

You will lead by example, conduct room inspections, manage stock and KPI targets, and support health and safety compliance while working a 5pm–1am shift in a busy hotel environment.

Qualifications

• Experience leading housekeeping or cleaning teams in a hotel or overnight setting.
• Ability to review COSHH and Risk Assessments and to instruct others.
• Strong eye for detail with a focus on guest room cleanliness and public areas.
• Proven capability to manage stock, supplies and KPI targets.
• Comfortable with physical tasks and long shifts finishing at 1am.

Responsibilities

• Lead a team of Housekeepers, Linen Porters and Public Area Cleaners to maintain high cleanliness standards.
• Oversee room inspections, operations safety, stock levels and KPI performance.
• Provide coaching, training and support to team members and liaise with People Team on employee relations.
• Ensure compliance with health and safety policies and risk assessments.
• Motivate staff to deliver outstanding guest service and maintain a welcoming environment.

Skills

Team leadership

Housekeeping operations

Health & safety

Attention to detail

COSHH awareness

Communication

Shifts & physical work

Overtime flexibility

Job description

MERLIN’s LEGOLAND Windsor Resort is seeking a Housekeeping Twilight Team Leader to guide a team of Housekeepers, Linen Porters and Public Area Cleaners, ensuring exceptional cleanliness across guest rooms and public spaces in Windsor.

You will lead by example, conduct room inspections, manage stock and KPI targets, and support health and safety compliance while working a 5pm–1am shift in a busy hotel environment.