Housekeeping Supervisor

The Inn Collection Group; Whitley Bay; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Extra birthday leave

Development program

Paid breaks

Food discount 50%

Stay at inns £1

Room booking discounts

Same-day £50

Family 15% off bed & breakfast

Employee assistance

Give-inn back

Best Pub Employer award

Job summary

The Inn Collection Group is hiring a Housekeeping Supervisor at our coast-facing inn in Whitley Bay. You will deputise for the Head Housekeeper, maintain high cleanliness standards, and lead a committed team to deliver memorable guest experiences.

You will manage stock, report maintenance needs, train colleagues, and communicate with the General Manager to ensure smooth operations. If you value teamwork, calm under pressure, and pride in your work, this is a great fit.

Qualifications

• Strong communication skills and customer service mindset.
• Attention to detail and high cleanliness standards.
• Ability to train and develop team members.
• Reliable and able to work with others.

Responsibilities

• Clean rooms to high standards.
• Keep public areas clean and welcoming.
• Promptly report maintenance issues.
• Manage stocks of linen, towels and room supplies.
• Train new and existing team members.
• Provide updates to the General Manager.
• Support team in delivering guest experiences.

Skills

Communication skills

Attention to detail

Calm under pressure

Team training

Job description

As Housekeeping Supervisor, you'll be at the heart of the team, deputising in the absence of the Head Housekeeper while maintaining a friendly, detail-oriented approach. You'll take pride in your work, remain calm under pressure, exceed guest expectations by responding effectively to requests. Your duties will include cleaning rooms to our high standards, ensuring public areas are clean and welcoming, promptly reporting maintenance issues, and following safety guidelines. You'll work closely with the team to create memorable visits, manage stocks of linen, towels, and room supplies, and train new and existing team members. Providing updates to the General Manager will be part of your role, ensuring seamless operations and exceptional guest experiences. If you have strong communication skills, a passion for cleanliness, and thrive in a supportive team environment then we think you'll fit right inn... This role gives Victorija the chance to grow their skills and balance their personal life. Watch Victorija's video to learn more about our Housekeeping roles. https://careers.inncollectiongroup.com/join-inn

What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that's at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It's not just for you-your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (...that's tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Sitting in a commanding position overlooking the expansive Longsands Beach, this art deco-style building has been completely renovated. Located in Tynemouth, it offers stunning views of the coastline and easy access to the seafront. The building houses a pub restaurant with 250 internal and 300 external covers, a fish and chip takeaway, and an ice cream and coffee parlour, adding to the vibrant coastal experience. You'll Fit Right Inn