Housekeeping Supervisor

WGC Ltd.; Newcastle upon Tyne; On-site; GBP 18,942; Full time

Benefits offered by this job

Fixed hours contract

Life Insurance

Free access to Doctor and Legal helpline

Counselling and Wellbeing Support Service

Discounts from 50 top retailers

Training budget of up to £10,000 per year

Job summary

A leading hotel services provider in Newcastle upon Tyne seeks a Supervisor to oversee housekeeping operations. The ideal candidate will manage a team, enhance productivity, and ensure guest satisfaction. WGC is dedicated to diversity and offers a supportive environment for all backgrounds. Competitive pay and benefits are included, along with a commitment to your professional development.

Qualifications

• Previous experience in a housekeeping environment.
• Ability to deliver consistent service in challenging situations.
• Strong communication and team management skills.

Responsibilities

• Support team in day-to-day running of the housekeeping department.
• Improve productivity and efficiency of room cleaning.
• Recruit, train, and manage team performance daily.

Job description

Overview

Moxy Edinburgh Fountainbridge, 2 Freer Gait, Edinburgh, EH3 9FR
Rate: £13.75 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

Responsibilities

• In the role of Supervisor, you will report to Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department.
• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job
• If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.

About Us and Inclusion

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

Application Details

With Instant Apply your details are passed directly to the hiring manager, who will contact you within 72 hours to arrange your interview and potential start date.

Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829
WGC Ltd is registered with UK Information Commissioner’s Office (ICO), registration number: ZA104215