Assistant Head Housekeeper

WGC Ltd.; City of Edinburgh; On-site; GBP 27,900 - 34,100; Full time

Benefits offered by this job

Flexible hours

Life Insurance

Training budget up to £10,000

Employee Assistance Programme

28 days holiday

Job summary

A leading hotel services company in Edinburgh is looking for an Assistant Head Housekeeper to oversee the housekeeping team. The role requires previous housekeeping experience and the ability to maintain high service standards while managing staff effectively. You'll ensure that operations meet safety and quality standards while contributing to guest satisfaction. The company provides extensive training opportunities and values a diverse workforce, encouraging applicants from all backgrounds.

Qualifications

• Proven experience in a housekeeping environment delivering consistent service.
• Ability to manage and train a team effectively.
• Strong communication skills for team and guest interactions.

Responsibilities

• Check rooms per company standards and improve cleaning productivity.
• Analyze guest data for resource planning.
• Maintain communication with hotel management and suppliers.
• Recruit and train housekeeping staff.
• Ensure adherence to health and safety policies.

Skills

Housekeeping experience

Attention to detail

Team management

Job description

Location & Salary

The Hoxton Edinburgh, 5-21 Grosvenor Street, Edinburgh, EH12 5EF
Rate: £31000 | Hours: Guaranteed Hours Each Week

Benefits

Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression

• Life Insurance
• Discount Store with discounts from ASDA, O2 & more
• Discounted hotels and flights
• Employee Assistance Programme, including HSF Assist
• Low‑cost health insurance
• Full workplace pension scheme
• 28 days holiday

About WGC

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

Role Overview

In the role of Assistant Head Housekeeper, you will report to Head Housekeeper and be responsible for supporting your team in the day-to-day running of the housekeeping department.

Responsibilities

• Check rooms per company standard
• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well‑organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

Qualifications & Experience

Previous experience of working in a housekeeping environment, able to deliver a consistent level of service in a challenging environment and desire to join a business that offers exceptional development and potential to progress.

Development & Training

WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.

Diversity & Inclusion

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

Application Process

Instant Apply your details are passed directly to the hiring manager, who will contact you within 72 hours to arrange your interview and potential start date.

Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829
WGC Ltd is registered with UK Information Commissioner’s Office (ICO), registration number: ZA104215