Housekeeping Supervisor

WGC Ltd.

Plymouth

On-site

GBP 15,002 - 21,366

Full time

14 days+

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Benefits offered by this job

Life Insurance

Discounted hotels and flights

Up to £10,000 annual training allowance

Full workplace pension scheme

28 days holiday

Job summary

A leading hotel services company in Plymouth is seeking a Supervisor to support the housekeeping team. You will improve room cleaning efficiency and maintain quality service. Ideal candidates will have previous housekeeping experience and the ability to lead a team effectively. The company offers a competitive salary and benefits including a generous training budget and flexible working hours, aiming to foster career progression and a culture of diversity and inclusion.

Qualifications

Previous experience in a housekeeping environment.
Ability to maintain service standards in challenging situations.

Responsibilities

Support the team in daily housekeeping operations.
Improve productivity and efficiency of room cleaning.
Analyse guest data to plan resources.
Maintain strong relationships with hotel teams.
Recruit, train, and manage team performance.
Deliver and exceed financial targets.

Skills

Housekeeping experience

Leadership skills

Communication skills

Problem-solving skills

Job description

Moxy Plymouth, 14 Millbay Road, Plymouth, PL1 3LH

Rate: £13.20 | Hours: Guaranteed Hours Each Week

Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

In the role of Supervisor, you will report to Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department.

In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.

WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.

Benefits also include:

Life Insurance
DiscountStore with discounts from ASDA, O2 and more
Discounted hotels and flights
Low-cost health insurance
Full workplace pension scheme
28 days holiday

Your role will include:

Work to improve productivity and efficiency of room cleaning
Analyse guest data to plan resources and materials required to meet operational requirements
Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
Identify ways to improve Guest Satisfaction
Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
Recruit, train, manage and monitor team performance daily/weekly
Deliver and exceed financial targets
Manage expenditure and payroll to ensure budgets are achieved
Participate in training to improve skills and performance
Solve routine challenges that occur on the job

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.