Housekeeping Supervisor

Chateau Denmark; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Chateau Denmark, a luxury boutique hotel in London, seeks a Housekeeping Supervisor. The role involves overseeing housekeeping operations, ensuring high standards, and enhancing guest experiences. Ideal candidates will have supervisory experience and a passion for service excellence.

Benefits

Room Service Charge

Employees and Friends & Family rates and discounts

Refer a Friend bonus up to £200

Perkbox

Season Ticket Loan

Cycle to work & workplace pension schemes

Employee recognition schemes and social events

Holiday entitlement increases by one day for each completed year of service

Qualifications

• Previous supervisory experience required.
• Passion for delivering excellent housekeeping service.

Responsibilities

• Managing guest requests effectively.
• Supervising cleaning standards of all rooms and public areas.
• Facilitating training for team members and new starters.

Skills

Attention to Detail

Communication

Teamwork

Job description

We are looking for a Housekeeping Supervisor to join our team at Chateau Denmark, a luxury boutique hotel in central London. Inspired by the birthplace of the British music scene, we embrace Denmark Street’s creativity and spirit. Chateau Denmark’s 44 rooms and apartments offer a unique blend of escapism and rebellion, showcasing exceptional craftsmanship and fierce beauty.

Role Overview

As a Housekeeping Supervisor, you will report directly to the Chief Housekeeper and Assistant Chief Housekeeper, overseeing the responsibilities of the housekeeping team. You will play a vital role in shaping the guest experience, maintaining Chateau Denmark’s standards with an unwavering commitment to service excellence. You will work closely with colleagues who embody a no-half-measures attitude.

Benefits

• Room Service Charge
• Employees and Friends & Family rates and discounts
• Refer a Friend bonus up to £200 per referral
• Perkbox
• Season Ticket Loan
• Cycle to work & workplace pension schemes
• Employee recognition schemes and social events
• Holiday entitlement increases by one day for each completed year of service (up to 5 days)
• And much more!

Candidate Profile

• Previous supervisory experience
• Passion for delivering excellent housekeeping service
• Exceptional attention to detail
• Organized and proactive in task management
• Excellent team player with outstanding communication and guest-facing skills

Key Responsibilities

• Managing guest requests effectively
• Supervising cleaning standards of all rooms and public areas
• Overseeing the progress of departmental tasks
• Reporting technical and maintenance issues
• Facilitating training for team members and new starters
• Updating guest room status on communication apps
• Ensuring compliance with hotel safety and security protocols
• Carrying out lost property procedures

Location & Eligibility

Chateau Denmark is located at Denmark Street, London, WC2H 8LP. The nearest tube station is Tottenham Court Road, accessible via the Central, Northern, and Elizabeth lines.

All candidates must be eligible to live and work in the UK. Evidence of eligibility will be required during the recruitment process.