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Housekeeping Supervisor

Montcalm East, Autograph Collection

London

On-site

GBP 25,000 - 35,000

Full time

Yesterday

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Job summary

An established luxury hotel in London seeks a dedicated Housekeeping Supervisor to lead a dynamic team. In this pivotal role, you will oversee housekeeping operations, ensuring exceptional service and cleanliness standards. The ideal candidate will possess strong supervisory skills, a passion for hospitality, and the ability to foster a collaborative team environment. Enjoy a rewarding career with opportunities for growth, comprehensive training, and a supportive culture that values diversity and inclusion. If you're ready to elevate your career in the hospitality industry, this is the perfect opportunity for you.

Benefits

28 holidays annually

Health incentives

Concession on gym memberships

Nutritious meals provided during shifts

Recognition and Rewards Program

Collaborative team dynamics

Pathways for promotions

Qualifications

Experience in a supervisory role within housekeeping.
Ability to handle physical tasks and work in a busy environment.

Responsibilities

Supervise housekeeping staff and ensure cleanliness standards.
Address guest complaints and maintain inventory of supplies.
Conduct inspections of rooms and public areas.

Skills

Housekeeping Experience

Organizational Skills

Team Supervision

Interpersonal Skills

Flexibility

Education

High School Diploma

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Montcalm East

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Company Overview

Montcalm East

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Montcalm East, an Autograph Collection Hotel, with pioneering architecture and a bold approach to life, the hotel reflects the creative spirit of its Shoreditch setting. With a prime position on City Road in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old Street Tube station is just a few steps away.

Overview

Montcalm East are looking for a reliable and enthusiastic Housekeeping Supervisor to join our team. Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Benefits

Collaborative and empowering team dynamics.
Pathways for promotions and growth within the brand.
Recognition and Rewards Program.
Access to an array of discounts via our Benefits Platform.
Comprehensive training through Certified Classroom and E-Learnings.
28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
Concession on gym memberships.
Nutritious meals provided during shifts.
Inclusive pension schemes

Key Responsibilities

Supervise and coordinate activities of housekeeping staff, including room attendants, public area cleaners, and laundry personnel.
Regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and adherence to hotel standards.
Check and ensure all assigned rooms and public areas are clean and presentable to provide a hist standard level service to guests
Carry out Room Attendant and House Attendant duties when require
Assist manager in mentoring housekeeping staff, fostering a positive and cooperative work environment
Address and resolve guest complaints related to housekeeping services promptly and effectively.
Maintain inventory of cleaning supplies, linens, and other housekeeping materials, placing orders as necessary.
Ensure compliance with health and safety regulations and hotel policies.
Collaborate with other departments to ensure seamless guest service and operational efficiency.
Address guests' service needs in a professional, positive, and timely manner.
Identify and correct unsafe work procedures or conditions and/or report them to management.
Conduct regular checks of company cleaning tools, equipment, machines.
Promptly address to Manager and maintenance team any rooms and public areas.
Oversees operation of Laundry/Valet and Uniform Room

Essential Skills

Housekeeping experience in the supervisory capacity in hotels preferable
Hands-on experience with cleaning and maintenance tasks for large property
Excellent organisational and team supervising skills
Ability to work alone in busy environment
Stamina to handle physical demanding jobs
Flexibility to work various shifts, including evenings and weekends
Excellent interpersonal and communication skills

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Hospitality

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