Housekeeping Supervisor

Dorchester Collection; Greater London; Presencial; GBP 28.000 - 34.000; Tempo integral

Benefícios oferecidos por esta vaga

Complimentary Stays

Discounts on F&B and Friends & Family

Aviva Pension contributions 8%

Apprenticeship training from Level 2

Social events and recognition

Referral Bonus: £1000

Well-being support

Resumo da vaga

The Dorchester Hotel in London is seeking a Housekeeping Supervisor to lead and coach the housekeeping team, ensuring guests receive the highest standards of service in a luxury, five‑star environment.

You will work with our award‑winning learning academy to develop your team, manage daily operations across shifts, and respond to guest requests with precision and warmth.

Qualificações

• Experience in Housekeeping: you have worked in a housekeeping supervisor role in a hotel.
• Attention to Detail: you can notice small details, like if a room is not cleaned properly.
• Team Leadership: you have experience helping or leading a team to do their tasks well.
• Time Management: you can manage your time to ensure all tasks are completed on schedule.
• Customer Service: you are friendly and respectful when speaking to guests and other team members.

Responsabilidades

• You will be responsible for checking, coaching, and communicating clearly with the housekeeping team. You will be aware of our guests' needs, intuitive, flexible during their day and with a keen eye for detail. All to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving special set-ups, additional supplies, moving furniture, collection of supplies, deep cleaning of guest rooms and even special occasions. Most of these requests are fulfilled by our Housekeeping Supervisor.

Conhecimentos

Housekeeping

Leadership

Attention to Detail

Time Management

Customer Service

Descrição da vaga

Position Overview

Join us as a Housekeeping Supervisor at The Dorchester Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry.

When you join us as a Housekeeping Supervisor at The Dorchester Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

What you'll do

As a Housekeeping Supervisor, you'll enjoy your work and take pride in delighting our guests:

• You will be responsible for checking, coaching, and communicating clearly with the housekeeping team. You will be aware of our guests' needs, intuitive, flexible during their day and with a keen eye for detail. All to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving special set-ups, additional supplies, moving furniture, collection of supplies, deep cleaning of guest rooms and even special occasions. Most of these requests are fulfilled by our Housekeeping Supervisor.
  

The items shared are the essence of a day in the life of a Housekeeping Supervisor, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change. These currently set as:

• Monday to Sunday: starting as early as 7am and last shift finishes at 23.00pm when covering the evening floor supervisor shift

What you'll bring

Essential Skills and Experience

• Experience in Housekeeping: You have worked in a housekeeping supervisor role in a hotel.
• Attention to Detail: You can notice small details, like if a room is not cleaned properly.
• Team Leadership: You have experience helping or leading a team to do their tasks well.
• Time Management: You can manage your time to ensure all tasks are completed on schedule.
• Energetic: You are comfortable with tasks like standing, bending, and lifting light items.
• Customer Service: You are friendly and respectful when speaking to guests and other team members.
  

Preferred Skills and Experience

• Experience in a Luxury Hotel: You have worked in a 5-star hotel or similar before.
• Problem Solving: You can handle small problems,
• Basic IT Skills: You can use a smartphone or computer for simple tasks like checking a schedule or sending a message.
• Health and Safety Awareness: You understand or are willing to learn safety rules about cleaning and working in a hotel.