Housekeeping Supervisor

Coworth Park; Blacknest; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Employee bonus

Complimentary stays

F&B discount

Pension scheme

Social events

Training & development

Wellbeing support

Friend referral bonus

Job summary

Coworth Park is seeking a Housekeeping Supervisor to lead our housekeeping team, ensuring exceptional guest experiences across the property. You will coach staff, communicate clearly, and uphold our standards of service, hospitality, and attention to detail.

We value inclusivity and offer extensive development opportunities, staff bonuses, strong service charges, and access to employee benefits within the Dorchester Collection. Join us to help guests feel welcomed and valued at every stay.

Qualifications

• Excellent communication skills with a strong customer service ethic.
• Attention to detail and ability to coach and guide housekeeping team.
• Ability to handle guest requests with discretion and flexibility.

Responsibilities

• Check, coach, and communicate clearly with the housekeeping team; be aware of guests' needs and ensure the best experience.
• Fulfil special guest requests including set-ups, supplies, moving furniture, and deep cleaning as required.

Skills

Communication

Customer service

Leadership

English proficiency

Job description

Join usas a Housekeeping Supervisor at Coworth Park, recently recognised as one of TheSunday Times Top 10 Best Places to Work for in 2025. We continually strive tobuild and nurture a culture where inclusiveness is part of our DNA, reflectedin our values of passion, personality, respect, working together, andcreativity. We believe that a variety of perspectives enriches our culture anddrives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Housekeeping Supervisor you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Housekeeping Supervisor at Coworth Park, here are just some of the great benefits you will receive:

• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including Summer party and Winter ball
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
• Apprenticeship, training and development opportunities
• £1000 bonus when you recommend a friend
• Access to immediate well being advice, because We Care about our employees

What you'll do

You'll love what you do and take pride in delighting our guests:

• You will be responsible for checking, coaching, and communicating clearly with the housekeeping team. You will be aware of our guests' needs, intuitive, flexible during their day and with a keen eye for detail. All to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving special set-ups, additional supplies, moving furniture, collection of supplies, deep cleaning of guest rooms and even special occasions. Most of these requests are fulfilled by our Housekeeping Supervisor
  

The items shared are the essence of a day in the life of a Housekeeping Supervisor,but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Housekeeping Supervisor, you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

We celebrate diversity and are committed tocreating an inclusive environment for all employees and applicants. If yourequire any accommodations during the application process, please contact thePeople & Culture team at [e-mail]