Housekeeping Supervisor

Millennium Hotel and Resorts UK; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Social events

Training and development

Pension Salary Sacrifice Scheme

Career development

Volunteer days

Complimentary meals

Length of service holidays

Accommodation discounts

Life assurance

Recommend a friend scheme

Job summary

Millennium Hotels UK is seeking an experienced Housekeeping Supervisor to lead and develop the housekeeping team within our hotel. You will oversee room and public area cleanliness, coordinate priorities with Front Office, and drive a culture of safety and quality.

The role focuses on training and performance, managing rosters, and handling guest requests with professionalism to maintain our brand standards. Great career progression and benefits are on offer.

Responsibilities

• Supervise and support Room Attendants and Public Area Attendants to ensure the highest standards of cleanliness and presentation throughout the hotel.
• Conduct inspections of guest rooms, suites, corridors, and public areas to ensure they meet brand and company standards.
• Allocate daily assignments and monitor productivity to ensure departmental targets are achieved.
• Coordinate room status updates with the Front Office team to ensure timely availability of guest rooms.
• Assist with the training, coaching, and development of housekeeping team members.
• Ensure compliance with health and safety procedures, company policies, and cleaning standards.
• Monitor stock levels of cleaning supplies, linens, and guest amenities, reporting shortages as required.
• Support the Housekeeping Management team with rota planning, attendance monitoring, and daily departmental administration.
• Handle guest requests and resolve housekeeping-related concerns in a professional and timely manner.
• Ensure that lost property procedures are followed and records are accurately maintained.
• Promote a positive and collaborative working environment within the department.
• Assist with deep cleaning programmes and special cleaning projects as required.
• Undertake any other reasonable duties requested by the Housekeeping Manager or Executive Housekeeper.

Job description

Here at Millennium Hotels UK where we value your skills, encourage growth by nurturing your personality, and your dedication rewarded. You'll learn not only from your fellow colleagues, but also through our M Academy where you’ll be able to excel your career with apprenticeship and develop your careers within our Brands.

We are currently looking for an experienced Housekeeping Supervisor to join our Housekeeping team.

Key responsibility:

• Supervise and support Room Attendants and Public Area Attendants to ensure the highest standards of cleanliness and presentation throughout the hotel.
• Conduct inspections of guest rooms, suites, corridors, and public areas to ensure they meet brand and company standards.
• Allocate daily assignments and monitor productivity to ensure departmental targets are achieved.
• Coordinate room status updates with the Front Office team to ensure timely availability of guest rooms.
• Assist with the training, coaching, and development of housekeeping team members.
• Ensure compliance with health and safety procedures, company policies, and cleaning standards.
• Monitor stock levels of cleaning supplies, linens, and guest amenities, reporting shortages as required.
• Support the Housekeeping Management team with rota planning, attendance monitoring, and daily departmental administration.
• Handle guest requests and resolve housekeeping-related concerns in a professional and timely manner.
• Ensure that lost property procedures are followed and records are accurately maintained.
• Promote a positive and collaborative working environment within the department.
• Assist with deep cleaning programmes and special cleaning projects as required.
• Undertake any other reasonable duties requested by the Housekeeping Manager or Executive Housekeeper.

In return we offer:

• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

“At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer”.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120+ hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

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