Housekeeping Supervisor

Aethos; Greater London; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Health & Wellbeing app

Wellable wellbeing app

Financial wellbeing support

Up to 33 days holiday

Learning and development programmes

Guest Experience opportunities

Mental Health First Aiders

Season Ticket Loan

Cycle to Work

Gym memberships

Volunteer days

Job summary

Aethos London Shoreditch is seeking a Housekeeping Supervisor to lead a boutique hotel team and deliver exceptional guest experiences. You will ensure guest rooms are prepared to brand standards, train and support staff, learn guest preferences, and manage schedules to maximise efficiency.

Strong leadership, English proficiency, and the ability to multitask under pressure are essential; knowledge of Opera or similar systems is a plus.

Qualifications

• Strong leadership and guest-service mindset.
• Ability to multi-task and stay calm under pressure.
• Excellent command of the English language.

Responsibilities

• Ensure guest rooms are prepared to hotel and brand standards.
• Train, support, and develop the housekeeping team to deliver exceptional service.
• Learn guest preferences and personalise service accordingly.
• Manage staff schedules and assign duties to maximise efficiency.
• Monitor adherence to brand values and maintain high housekeeping standards.
• Support staff to ensure they have what they need to perform their best.

Job description

We have many exciting opportunities at Aethos London Shoreditch

Unique to London, Aethos London Shoreditch offers a blend of Shoreditch’s creative energy with Aethos's ethos of simple luxury.

As an established brand, we can offer growth and development, alongside the opportunity to travel.

If you are passionate about hospitality and want to work with an award-winning hotel then we want to hear from you!

At Aethos London Shoreditch, we celebrate diversity and are committed to building an inclusive working environment for everyone.

Please do let us know of any specific needs you may have during your interview.

BENEFITS OF JOINING OUR TEAM

• Health Assured & Wisdom app, our 24/7 employee assistance programme with access to a health and wellbeing resources, and a variety of great discounts!
• Access to Wellable – a physical wellbeing app including company wide challenges.
• Financial wellbeing support, including access to Stream.
• Up to 33 days holiday a year (increasing with length of service).
• Exciting learning and development programmes to help progress your career, including apprenticeships and career mapping.
• An amazing overnight Guest Experience here at Aethos London Shoreditch for you and a guest
• Mental Health First Aiders within the team to offer tailored support.
• Season Ticket Loan, Cycle to Work and discounted Gym memberships.
• Celebrations of success, peer recognition and monthly gifting.
• Annual festive and summer social events, charity fundraising days and committees to join, including paid volunteering days.

THE ROLE

As a Housekeeping Supervisor, you will be responsible for wowing our guests with exceptional service and making them feel at home.

Your tasks will include but will not be limited to:

• Ensuring guest rooms are prepared in line with hotel and brand standards
• Training, supporting, and developing an amazing team
• Learning your guests likes and dislikes to personalise their experience
• Managing schedules and embedding the brand standards and values within your team
• Get to know your team to assign duties based on abilities and daily requirements, maximising team efficiency
• Listen to your team, ensure they are happy & have everything they need to achieve their very best and enjoy their work!

ABOUT YOU

• Ideally you would have previous experience with the ability to engage and connect with a wide range of guests from different backgrounds, ideally gained in a similar ‘Lifestyle’ boutique hotel, destination fine dining restaurant or cocktail lounge/bar
• Be comfortable in your ability to multi-task, prioritise and remain calm under pressure
• Strong leadership skills & excellent customer service focus
• Good command of the English language
• Working knowledge of Opera, KnowCross, Fourth, and Microsoft Office is beneficial, but excellent training will be provided!

All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required.