Evening Housekeeping Supervisor — Lead Guest Experience

Aethos; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Health Assured & Wisdom app

Wellable physical wellbeing app

Stream financial wellbeing

Up to 33 days holiday

Learning and development programmes

Guest Experience overnight for you and

Mental Health First Aiders

Season Ticket Loan

Cycle to Work

Discounted Gym memberships

Monthly gifting and events

Job summary

Aethos London Shoreditch is seeking an Evening Housekeeping Supervisor to delight guests with exceptional service and a homely atmosphere. You will lead an energetic team, ensure rooms meet brand standards, and adapt to guest preferences.

This role offers development, exposure to a luxury lifestyle boutique hotel, and the chance to learn Opera, KnowCross, Fourth and MS Office within a supportive training culture. Eligibility to work in the UK is required.

Qualifications

• Experience in a similar lifestyle boutique hotel or fine dining setting.
• Ability to multi-task, stay calm under pressure, and lead a team.
• Strong English communication and guest service focus; training provided.

Responsibilities

• Ensuring guest rooms are prepared in line with hotel and brand standards
• Training, supporting, and developing an amazing team
• Learning your guests likes and dislikes to personalise their experience
• Managing schedules and embedding the brand standards and values within your team
• Get to know your team to assign duties based on abilities and daily requirements, maximising team efficiency
• Listen to your team, ensure they are happy & have everything they need to achieve their very best and enjoy their work!

Skills

Guest engagement

Leadership

Customer service

Multitasking

English proficiency

Tools

Opera

KnowCross

Fourth

Microsoft Office

Job description

Aethos London Shoreditch is seeking an Evening Housekeeping Supervisor to delight guests with exceptional service and a homely atmosphere. You will lead an energetic team, ensure rooms meet brand standards, and adapt to guest preferences.

This role offers development, exposure to a luxury lifestyle boutique hotel, and the chance to learn Opera, KnowCross, Fourth and MS Office within a supportive training culture. Eligibility to work in the UK is required.