Housekeeping Manager Windsor, UK

Merlin Entertainments; United Kingdom; Remote; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Merlin Annual Pass

Merlin Magic Pass

Company bonus

Private pension

Staff discounts

Training & development

Job summary

Merlin Entertainments at LEGOLAND Windsor Resort is seeking an experienced Housekeeping Manager to lead all housekeeping operations and uphold exceptional standards across guest accommodation and public areas.

You will manage a high-performing team, drive service excellence, and collaborate with cross-functional teams to ensure a consistently outstanding guest experience in a fast-paced resort environment.

Qualifications

• Proven experience in a Housekeeping Manager or similar hospitality leadership role.
• Strong people management and team development skills.
• Experience managing budgets and controlling operational costs.
• Excellent communication and stakeholder management abilities.
• Strong organisational and problem-solving capabilities.
• Competency in Microsoft Office applications. Experience using hotel management systems such as OPERA PMS is advantageous.
• A guest-first mindset with a focus on quality, service, and continuous improvement.
• The ability to thrive in a fast-paced environment and adapt to changing business needs.

Responsibilities

• Lead and develop the housekeeping team across guest accommodation and public areas.
• Oversee daily operations and drive service excellence.
• Manage budgets, stock control and cost-efficiency measures.
• Collaborate with resort teams to resolve operational challenges and enhance guest experience.

Skills

People management

Communication

Organisational skills

Problem solving

Microsoft Office

OPERA PMS

Tools

OPERA PMS

Job description

What you'll bring to the team

Housekeeping Manager

Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY

Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7)

Contract Type: Permanent, salaried

We're looking for an experienced Housekeeping Manager to lead our housekeeping operation and ensure exceptional standards across all guest accommodation and public areas. In this key leadership role, you'll oversee daily operations, drive service excellence, and create a consistently outstanding guest experience.

You'll lead and develop a high-performing team, fostering a positive culture while ensuring colleagues have the tools, training, and support needed to succeed. Working closely with teams across the resort, you'll help resolve operational challenges, maintain quality standards, and deliver seamless guest experiences.

The role also includes budget management, stock control, process improvement, and ensuring compliance with health and safety standards. Using guest feedback and operational insight, you'll continuously identify opportunities to enhance efficiency, service quality, and overall performance.

Qualifications & Experience

• Proven experience in a Housekeeping Manager or similar hospitality leadership role.
• Strong people management and team development skills.
• Experience managing budgets and controlling operational costs.
• Excellent communication and stakeholder management abilities.
• Strong organisational and problem-solving capabilities.
• Competency in Microsoft Office applications.Experience using hotel management systems such as OPERA PMS is advantageous.
• A guest-first mindset with a focus on quality, service, and continuous improvement.
• The ability to thrive in a fast-paced environment and adapt to changing business needs.

Benefits

• A competitive annual salary
• 28 days holiday (including bank holidays)
• 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year's service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more...

Pay Range

GBP £28,980.00/Yr.