Housekeeping Manager

LEGOLAND Parks; Windsor; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday

Merlin Annual Passes - 6 per year

Merlin Magic Pass - 20 free tickets

Company bonus

Private pension scheme

Discount on LEGO products

Discount in on-site shops/restaurants

Training and development opportunities

More benefits

Job summary

LEGOLAND Windsor Resort is seeking a Housekeeping Manager to lead the housekeeping operation across guest rooms and public areas. You will drive service excellence, develop a high-performing team, and maintain a guest-first culture.

The role includes budget management, stock control, process improvements, and strict health and safety compliance to ensure a consistently outstanding guest experience. 37.5 hours weekly on a 7‑day rota, permanent salaried position.

Qualifications

• Proven housekeeping leadership experience in hospitality.
• Strong people management and team development skills.
• Experience budgeting and controlling costs.
• Excellent communication and stakeholder management.
• Organisational and problem-solving abilities.
• Proficient with hotel systems (OPERA PMS) and MS Office.
• Guest-first mindset focused on quality and service.

Responsibilities

• Lead housekeeping operations across guest rooms and public areas.
• Oversee daily operations, drive service excellence, and guest experience.
• Develop and motivate a high-performing team and culture.
• Manage budgets, stock control, and process improvements.
• Ensure health and safety compliance and quality standards.
• Collaborate with resort teams to resolve operational challenges.

Skills

Hospitality leadership

People management

Budget management

Communication

Organizational skills

Microsoft Office

OPERA PMS

Guest-centric

Adaptability

Tools

OPERA PMS

MS Office

Job description

What you'll bring to the team

Housekeeping Manager

Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY

Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7)

Contract Type: Permanent, salaried

We're looking for an experienced Housekeeping Manager to lead our housekeeping operation and ensure exceptional standards across all guest accommodation and public areas. In this key leadership role, you'll oversee daily operations, drive service excellence, and create a consistently outstanding guest experience.

You'll lead and develop a high-performing team, fostering a positive culture while ensuring colleagues have the tools, training, and support needed to succeed. Working closely with teams across the resort, you'll help resolve operational challenges, maintain quality standards, and deliver seamless guest experiences.

The role also includes budget management, stock control, process improvement, and ensuring compliance with health and safety standards. Using guest feedback and operational insight, you'll continuously identify opportunities to enhance efficiency, service quality, and overall performance.

Qualifications & Experience

• Proven experience in a Housekeeping Manager or similar hospitality leadership role.
• Strong people management and team development skills.
• Experience managing budgets and controlling operational costs.
• Excellent communication and stakeholder management abilities.
• Strong organisational and problem-solving capabilities.
• Competency in Microsoft Office applications.Experience using hotel management systems such as OPERA PMS is advantageous.
• A guest-first mindset with a focus on quality, service, and continuous improvement.
• The ability to thrive in a fast-paced environment and adapt to changing business needs.

Benefits

• A competitive annual salary
• 28 days holiday (including bank holidays)
• 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year's service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more...

Pay Range

GBP £28,980.00/Yr.