Housekeeping Manager

Merlin Entertainments; Windsor; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Merlin Annual Passes

Merlin Magic Pass

Company bonus

Private pension

Job summary

LEGOLAND Windsor Resort is seeking an experienced Housekeeping Manager to lead the housekeeping operation across guest rooms and public areas. You will oversee day-to-day operations, drive service excellence, and build a high-performing team to deliver outstanding guest experiences.

You will manage budgets, stock control, and continuous improvement initiatives, while ensuring health and safety standards. The role involves collaboration with resort teams to resolve operational challenges in a

Qualifications

• Proven experience in a Housekeeping Manager or similar hospitality leadership role.
• Strong people management skills.
• Experience managing budgets and controlling operational costs.
• Excellent communication and stakeholder management abilities.
• Strong organisational and problem-solving capabilities.
• Competency in Microsoft Office applications. Experience using hotel management systems such as OPERA PMS is advantageous.
• A guest-first mindset with a focus on quality, service, and continuous improvement.

Responsibilities

• Lead and develop a high-performing housekeeping team.
• Oversee daily operations across guest accommodation and public areas.
• Drive service excellence and guest experience improvements.
• Manage budgets, stock control, and process improvements.
• Ensure health and safety compliance and cross-team collaboration.

Skills

People management

Budget management

Communication

Organizational skills

Problem solving

Microsoft Office

Tools

OPERA PMS

Microsoft Office

Job description

Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY

Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7)

Contract Type: Permanent, salaried

We're looking for an experienced Housekeeping Manager to lead our housekeeping operation and ensure exceptional standards across all guest accommodation and public areas. In this key leadership role, you'll oversee daily operations, drive service excellence, and create a consistently outstanding guest experience.

You'll lead and develop a high-performing team, fostering a positive culture while ensuring colleagues have the tools, training, and support needed to succeed. Working closely with teams across the resort, you'll help resolve operational challenges, maintain quality standards, and deliver seamless guest experiences.

The role also includes budget management, stock control, process improvement, and ensuring compliance with health and safety standards. Using guest feedback and operational insight, you'll continuously identify opportunities to enhance efficiency, service quality, and overall performance.

Qualifications & Experience

• Proven experience in a Housekeeping Manager or similar hospitality leadership role.
• Strong people management and team development skills.
• Experience managing budgets and controlling operational costs.
• Excellent communication and stakeholder management abilities.
• Strong organisational and problem-solving capabilities.
• Competency in Microsoft Office applications.Experience using hotel management systems such as OPERA PMS is advantageous.
• A guest-first mindset with a focus on quality, service, and continuous improvement.
• The ability to thrive in a fast-paced environment and adapt to changing business needs.

Benefits

• A competitive annual salary
• 28 days holiday (including bank holidays)
• 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year's service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…

Pay Range

GBP £28,980.00/Yr.