Housekeeping Assistant

Serco Limited; Belfast City; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

20 days holiday + bank holidays (plus)

Contributory pension (up to 6%)

Internal courses and apprenticeships

Employee Assistance Programme

Retail discounts across many partners

Volunteer day

Job summary

Serco Limited is seeking a Housekeeping Assistant to help maintain a clean, safe, and professional workplace across offices and common areas. You will contribute to welcoming spaces, supporting colleagues and visitors, and ensuring facilities meet high standards of presentation.

You will perform routine cleaning tasks, manage break areas, and assist with safety and maintenance reporting. The role supports a positive daily experience for all building users.

Qualifications

• Reliability and punctuality for daily shifts.
• Strong attention to detail and commitment to high standards.
• Good time management to complete tasks within scheduled hours.
• Customer-focused approach and professional conduct.

Responsibilities

• Maintain high standards of cleanliness across offices, meeting rooms, washrooms and communal areas.
• Dust, vacuum, mop and clean surfaces in line with site cleaning schedules.
• Empty waste and recycling bins and replace liners as required.
• Clean and sanitise washrooms and replenish consumables.
• Maintain breakout areas, kitchens and employee facilities.
• Report maintenance issues, damage and health and safety concerns promptly.
• Undertake any other reasonable duties, within the scope of the role, as requested by management to meet operational and business needs.

Skills

Reliability

Attention to detail

Time management

Customer focus

Cleaning experience (desirable)

Job description

Ready to impact a better future?

As a Housekeeping Assistant in our Facilities Management team, you'll help maintain a clean, safe and professional workplace environment. Your work has purpose, supporting colleagues, clients and visitors by ensuring facilities are presented to a consistently high standard.

By creating welcoming and well-maintained spaces, you'll have a positive impact on the everyday experience of everyone who uses the building. From meeting rooms and offices to communal areas and washrooms, your attention to detail will help create an environment where people can work comfortably, safely and effectively.

What you'll do as a Housekeeping Assistant

• Maintain high standards of cleanliness across offices, meeting rooms, washrooms and communal areas.
• Dust, vacuum, mop and clean surfaces in line with site cleaning schedules.
• Empty waste and recycling bins and replace liners as required.
• Clean and sanitise washrooms and replenish consumables.
• Maintain breakout areas, kitchens and employee facilities.
• Report maintenance issues, damage and health and safety concerns promptly.
• Undertake any other reasonable duties, within the scope of the role, as requested by management to meet operational and business needs.

Does this sound like you?

• Reliable, punctual and able to work independently.
• Strong attention to detail and commitment to high standards.
• Able to manage time effectively and complete tasks within scheduled hours.
• Positive, professional and customer-focused approach.
• Previous cleaning experience in a commercial, office or facilities environment is desirable.

What we offer

• 20 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

This role is subject to a Basic Access NI check and completion of an Occupational Health Questionnaireso we can ensure you have the necessary support to perform your duties.