Housekeeper

Serco; Larbert; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Annual leave: 27 days

Contributory pension

Training & development: 1,100+ courses

Wellbeing programs

Staff discounts

Share-save scheme

Employee networks

Volunteer day

Job summary

Serco at Forth Valley Royal Hospital is seeking a proactive Housekeeper to ensure a clean, safe and welcoming environment for patients, visitors and colleagues. You’ll provide housekeeping, cleaning and catering services within your area and support Domestic Assistants to maintain high standards.

This fixed-term 6-month role requires flexibility, good literacy and numeracy, PVG scheme membership, and relevant hygiene certifications.

Qualifications

• Good literacy and numeracy skills are essential.
• Ability to communicate effectively with patients and colleagues.
• Strong attention to detail and a customer-focused approach.

Responsibilities

• Deliver housekeeping, cleaning, catering and customer services to agreed standards across clinical areas.
• Provide day-to-day direction and support to Domestic Assistants in their area.
• Serve patient meals and beverages and ensure dining areas are cleaned afterwards.
• Keep kitchen and service areas, equipment and dishwashers clean and ready for use.
• Distribute clean linen to wards and safely move soiled linen and waste to collection points.
• Follow Health and Safety, COSHH, and food hygiene policies and procedures.

Skills

Communication skills

Attention to detail

Customer-focused

Mobility/physical fitness

Education

BICSc OPC L1 certification

Basic Food Hygiene Certification

Job description

Location: Forth Valley Royal Hospital

Salary: £26,696 per annum, pro rata, plus company benefits – Agenda for Change

Schedule: Fixed Term - 6 months. Various Hours and Shifts Available

Ready to impact a better future?

As a Housekeeper at Forth Valley Royal Hospital, you’ll play an important role in creating a clean, safe and welcoming environment for patients, visitors and colleagues. You’ll provide housekeeping, cleaning and catering services within your allocated area, while providing day-to-day direction and support to Domestic Assistants. Working closely with patients, clinical colleagues and the wider facilities team, you’ll help maintain high standards of hygiene, service and patient care. Your work has purpose, and the care and pride you bring to the role will make a positive impact every day.

What You’ll Do As a Housekeeper

• Deliver housekeeping, cleaning, catering and customer services to agreed standards across your allocated clinical areas and departments.
• Provide day-to-day direction and support to Domestic Assistants working within your area.
• Serve patient meals and beverages and ensure dining areas are cleared and cleaned afterwards.
• Keep kitchen and server areas, equipment and dishwashers clean, tidy and ready for use.
• Distribute clean linen to wards and safely move soiled linen and waste to the appropriate collection points.
• Complete cleaning tasks as required to maintain service delivery and hygiene standards.
• Follow agreed working methods and maintain accurate records where required.
• Order goods and materials through Team Leaders as needed.
• Report defects, maintenance issues and hazards through the appropriate channels.
• Communicate effectively with patients, clinical colleagues and the wider team.
• Support colleague appraisals where required.
• Follow Health and Safety, Control of Substances Hazardous to Health (COSHH), food hygiene and other relevant policies and procedures.

Does this sound like you?

You’ll be reliable, approachable and comfortable taking responsibility for your own area while supporting and guiding others. You’ll have good communication skills, strong attention to detail and a customer-focused approach. You’ll be able to use your initiative, organise your workload and adapt when priorities change. This is a physically active role, so you’ll need to be comfortable being mobile for much of your working day and carrying out cleaning, catering, linen and housekeeping tasks.

Role

As this role involves working within a hospital environment, appointment is subject to obtaining satisfactory Protecting Vulnerable Groups (PVG) scheme membership as part of our pre-employment checks. You’ll also need:

• Good literacy and numeracy skills.
• An awareness of risk assessments and safe working practices.
• A flexible approach to working times and methods.
• British Institute of Cleaning Science (BICSc) Operator Proficiency Certificate Level 1 (OPC L1), or relevant training as required for the role.
• Basic Food Hygiene Certification, or relevant training as required for the role.
• Health and Safety awareness.

Role‑specific training will include site orientation, corporate induction, customer care and fire safety.

Discover all you need to keep growing

We want you to have the support, benefits and opportunities you need to grow and make a positive impact.

• Annual leave: 27 days.
• Pension: Up to 6% contributory pension scheme.
• Training and development: Access to more than 1,100 internal courses, funding for qualifications and apprenticeships, mentoring opportunities and support for internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans and 30% off at Serco-managed leisure centres.
• Discounts: Savings across around 1,000 retailers, covering food, clothing, days out, entertainment and travel.
• ShareSave scheme: Save regularly with the option to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Connect with colleagues through dedicated networks offering support, shared experiences, ideas and community.
• Volunteering and charity: Take one paid volunteering day each year and choose to support charities through our Payroll Giving Scheme.

At Serco, there’s headroom for people to grow. Whether you’re developing your skills, building your experience or looking towards your next opportunity, we’ll support you to keep moving forward.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).