Maintenance Assistant

Serco Limited; Norwich; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

27 days' holiday + bank holidays

Pension scheme up to 6%

Extensive training & apprenticeships

Employee Assistance Programme

Staff discounts

Job summary

Serco Limited in Norwich is seeking a Maintenance Assistant to help keep the hospital environment safe, functional and efficient for patients and staff. You will contribute to maintaining building fabric and mechanical and electrical systems, supporting rapid repairs and preventative tasks.

You will work under guidance, follow safety policies, participate in training, and communicate faults promptly. This role offers a chance to develop skills through extensive internal courses and join a team

Qualifications

• Hold a Level 2 NVQ or Level 2 National/Diploma Certificate in a relevant discipline.
• Experience working in a maintenance or building services environment.
• Knowledge of maintenance or building services systems.
• Confident working at height using ladders and tower scaffolds.
• Strong communication and customer service skills.
• Proactive approach to safety, teamwork and continuous improvement.

Responsibilities

• Carry out reactive repairs, defect work, servicing and maintenance across hospital plant and building services.
• Complete planned preventative maintenance to keep facilities safe and operational.
• Follow policies, procedures, and relevant regulations.
• Support health and safety systems, work instructions and safe practices.
• Communicate faults and spare parts needs to supervisors promptly.
• Attend training and take on additional duties within capabilities.

Skills

Maintenance knowledge

Safety awareness

Communication skills

Teamwork

Working at height

Education

Level 2 NVQ / Level 2 National Diploma in a relevant discipline

Job description

Ready to impact a better future?

As a Maintenance Assistant in our Health team, you'll help ensure the hospital environment remains safe, functional and efficient for patients, visitors and healthcare colleagues. Your work will support the vital services that keep the hospital running every day.

Our work touches lives, and your work has purpose. From maintaining building fabric and supporting mechanical and electrical systems to responding to repairs and preventative maintenance tasks, you'll play an important role in creating a safe environment where healthcare services can be delivered effectively. Through trust, care and pride in your work, you'll help create impactful solutions that have a positive impact on communities and support a better future.

What you’ll do as a Maintenance Assistant

• Carry out reactive repairs, defect work, servicing, commissioning and maintenance across a wide range of hospital plant, equipment and building services.
• Complete planned preventative maintenance activities to help ensure facilities and equipment remain safe and operational.
• Follow all relevant policies, procedures, workplace regulations and best practice guidelines.
• Support the development and review of health and safety systems, working instructions and safe working practices.
• Communicate faults, defects and spare parts requirements to supervisors and managers promptly.
• Attend training and carry out additional duties within your skills and capabilities as required.

Does this sound like you?

• Hold a Level 2 NVQ or Level 2 National/Diploma Certificate in a relevant discipline.
• Have experience working in a similar maintenance or building services environment.
• Possess knowledge and understanding of maintenance or building services systems.
• Be confident working at height, including the use of ladders and tower scaffolds.
• Demonstrate strong communication and customer service skills.
• Take a proactive approach to safety, teamwork and continuous improvement.

What we offer

• 27 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Please note: There is no parking available on site. However, a free shuttle bus service operates between the Costessey Park & Ride and the hospital.

Vetting and checks:

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Let's impact a better future, together.