Household Claims Handler - Home Insurance Claims

Red Dot Search UK Limited; Bolton; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Pension

Cycle to work

On-site parking

Holiday buy/sell

Birthday off

Job summary

Red Dot Search UK Limited in Bolton (BL7) is seeking a Household Claims Handler. You will own household claims from first notification to settlement, handling policies, coordinating suppliers, and keeping customers informed throughout the process.

The role requires about 12 months of household/property claims experience, strong customer service skills on the phone, and a full driving licence. Standard hours are 35 per week, Mon–Fri, 9am–5pm, with benefits and professional qualifications

Qualifications

• Household/home/property claims experience with around 12 months.
• Validation, home emergency and desktop claims count too.
• Confidence on the phone and across several claims systems.
• GCSE English and Maths at C/4 or above.
• Full driving licence required; site not reachable by bus.

Responsibilities

• Own household claims from first notification to settlement.
• Check policy cover and gather what's needed to move each claim forward.
• Appoint and manage the suppliers and trades who put things right.
• Keep customers updated clearly and honestly through every claim.
• Spot and refer potential fraud on home insurance claims.

Skills

Household claims

Phone support

Education

GCSE English/Maths

Tools

Claims systems

Job description

Household Claims Handler, Bolton (BL7) – up to £28,000 – Monday to Friday, 9–5.

What the Household Claims Handler does

• Own household claims from first notification to settlement: escape of water, storm, accidental damage, theft, buildings and contents claims
• Check policy cover and gather what's needed to move each claim forward
• Appoint and manage the suppliers and trades who put things right
• Keep customers updated clearly and honestly through every claim
• Spot and refer potential fraud on home insurance claims

What you'll bring

• Household, home or property claims experience – around 12 months is plenty. Validation, home emergency and desktop claims count too
• Strong insurance customer service backgrounds will also be considered
• Confidence on the phone and across several claims systems
• GCSE English and Maths at C/4 or above
• A full driving licence – the site isn't reachable by bus for 9am

Pay and benefits

• £24,479 – £28,000 depending on claims experience
• 35 hours, Monday to Friday, 9am–5pm. No evenings, no weekends
• Fully funded CII qualifications
• Holiday that grows with service, holiday buy and sell, and your birthday off
• Contributory pension, cycle to work scheme, free on-site parking, casual dress