Claims Handler - Household

Red Dot Search; Royton; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

On-site parking

Birthday day off

Increased holiday allowance

Pension scheme

Cycle to work

Casual dress

Free branded clothing

Job summary

Red Dot Search in Bolton is seeking a Household Claims Handler to manage domestic property claims on a 35-hour week, 9am–5pm, on-site. Salary is £24,479–£28,000 depending on experience.

You will assess policy cover, gather information, negotiate settlements within limits, manage suppliers, and keep claimants updated throughout the process. A background in household claims and strong customer service is essential, with CII qualifications encouraged.

Qualifications

• Minimum 12 months in a household or property claims environment.
• Excellent customer service and computer skills across multiple systems.
• Active listening and relationship building.
• High attention to detail and accuracy.
• Holds or willing to work towards the CII Certificate – funded.
• GCSE English and Maths at grade C/4 or above.

Responsibilities

• Caseload management: handle a varied portfolio from first notification to final settlement.
• First notification & assessment: confirm grounds to claim.
• Information gathering: collect details and documents needed.
• Policy & liability assessment: assess cover and liability.
• Settlement negotiation within authorised limits.
• Supplier management: appoint and manage supporting suppliers.
• Fraud awareness: identify potentially fraudulent claims.
• Customer communication: provide clear updates throughout the claim.
• Organisation & prioritisation: diary management for a busy caseload.
• Target achievement: meet individual and team targets.

Skills

Customer service

Organisation

Active listening

Relationship building

Attention to detail

Computer skills

Education

GCSE English

GCSE Maths

CII Certificate (willing to study)

Job description

Household Claims Handler | Bolton | £24,479 – £28,000

Location: Bolton, BL7 (on site)
Type: Full-time, permanent
Hours: 35 hours per week — Monday to Friday, 9am–5pm
Salary: £24,479 – £28,000 dependent on experience

Signed off 25 August 2026 following an increase in work volume.

Key Responsibilities

• Caseload management: manage a varied portfolio of domestic property claims from first notification to final settlement.
• First notification & assessment: handle initial calls and correspondence, confirming valid grounds to claim.
• Information gathering: collect accurate details and documents needed to progress each claim.
• Policy & liability assessment: assess policy cover, benefits and liability in line with guidelines.
• Settlement negotiation: validate and negotiate settlements within authorised limits.
• Supplier management: appoint and manage suppliers supporting the policyholder.
• Fraud & underwriting awareness: identify and refer suspicious underwriting or potentially fraudulent claims.
• Customer communication: clear updates and progress information throughout the claim.
• Organisation & prioritisation: effective diary management across a busy caseload.
• Target achievement: meet individual and team performance targets.

Candidate Profile

• Minimum 12 months in a household or property claims environment. Client will also consider a trainee with strong customer service and organisational skills.
• Excellent customer service and computer skills — confident across multiple systems.
• Active listening and relationship building.
• High attention to detail and accuracy.
• Holds or willing to work towards the CII Certificate — fully funded and supported.
• GCSEs (or equivalent) at Grade C/4 or above in English and Maths.

Package

• 35-hour week, Monday to Friday, 9am–5pm — no evenings or weekends.
• Support with industry-relevant qualifications (CII).
• Increased holiday allowance with length of service; holiday sell scheme.
• Birthday day off plus half-day for seasonal shopping.
• Contributory pension scheme; cycle to work scheme.
• Free on-site parking; casual dress; free branded clothing.
• Discounted sports and social activities; cash bonus for going above and beyond.
• Trained mental health and first-aid staff on site.