House Host

Maison Estelle; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A private members’ club in London is seeking a dedicated host to create memorable experiences for members. The role requires excellent communication skills, previous experience in a high-volume hospitality environment, and a passion for providing top-notch service. You will engage with members, handle reservations, and ensure a welcoming atmosphere. The club offers competitive perks including holidays, bonuses, and development opportunities, fostering a supportive team culture.

Benefits

Biannual company socials

Exclusive staff rates

Birthday day off

Meals during shifts

Pension and health cash plan

28 days holiday

Recommend-a-friend bonus

Qualifications

• Previous host experience in a busy and high-volume hospitality operation.
• Strong command of English and excellent communication skills.
• Ability to work unsupervised while planning effectively.

Responsibilities

• Create a warm, welcoming impression for our members.
• Strive to build genuine relationships with all members.
• Provide friendly service that reflects our standards.
• Answer phone calls, take reservations, and handle inquiries.
• Maintain a tidy and presentable reception area.
• Anticipate member needs for a personalized experience.

Skills

Previous host experience

Computer literate (MS Office, CRM)

Planning ability

Attention to detail

Excellent time-management skills

Excellent communication skills

Strong command of English

Passion for hospitality

Job description

Who are we?

Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

What’s in it for you?

AtEstelle, we prioritise your well‑being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well‑being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you arevalued,supported, andcelebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend-a-friend bonus scheme.

WHAT YOU WILL DO

The key responsibilities for this role will include but are not limited to:

• Creating a warm, welcoming and lasting impression for our members.
• Striving to build genuine relationships with all members.
• Providing genuine, attentive, natural, and friendly service to our members in order to reflect our standards.
• Answering phone calls, taking reservations and answering questions or queries members may have and ensure all follow up is carried out promptly.
• Being always immaculately presented in the correct uniform.
• Ensuring all member information is captured and recorded on their profiles.
• Being aware of all VIP members and their guests visiting us and ensuring their experience is tailored appropriately.
• Anticipating members needs and providing them with a personalised experience.
• Ensuring the reception area is tidy, presentable and fully stocked with all necessary stationery and materials.
• Feeling empowered making a decision that will enhance the member experience or defuse any complaints which may arise.
• Ensuring any issues that may arise are dealt with immediately and to conclusion, logged accurately and promptly followed up.

WHO WE ARE LOOKING FOR

• Previous hostexperience in a busy and high-volume hospitality operation.
• Computer literate (MS Office, SevenRooms, CRM systems)
• Planning ability; able to work unsupervised.
• Attention to detail, able to identify mistakes and request clarification.
• Excellent time-management skills; comfortable prioritising what is important during busy periods.
• Excellent communication skills and comfortable talking to colleagues, senior management, and members.
• Strong command of English.
• A genuine passion for hospitality and hosting.