Hotel Tech Account Manager — Grow Value & Relationships

The Access Group; Loughborough; Híbrido; GBP 35 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health contribution

25 days leave

Three charity days

Resumo da oferta

The Access Group is a leading UK-headquartered software provider. This role focuses on managing a portfolio of hotel technology customers, building trusted relationships and ensuring customers realise value from our Access solutions.

You will work across Customer Success, Support, Finance and Sales to resolve issues, protect renewals and deliver a seamless customer experience. The role leverages CRM data and AI-enabled tools to identify risks and growth opportunities within a collaborative sales

Qualificações

• Experience building strong customer relationships and driving value from technology investments.
• Commercially minded and organised with confidence working with senior decision-makers.
• Proactive in managing customer accounts and spotting growth opportunities.

Responsabilidades

• Manage a portfolio of hotel technology customers and build trusted relationships.
• Identify cross-sell and upsell opportunities and progress deals through sales stages.
• Collaborate with Customer Success, Support, Finance and Sales to resolve issues and protect renewals.

Conhecimentos

Customer relationship management

Commercial mindset

Organised

Stakeholder management

Data-driven decisions

Ferramentas

CRM platforms

AI-enabled tools

Descrição da oferta de emprego

The Access Group is a leading UK-headquartered software provider. This role focuses on managing a portfolio of hotel technology customers, building trusted relationships and ensuring customers realise value from our Access solutions.

You will work across Customer Success, Support, Finance and Sales to resolve issues, protect renewals and deliver a seamless customer experience. The role leverages CRM data and AI-enabled tools to identify risks and growth opportunities within a collaborative sales