Senior Product Account Manager - Hospitality Tech

Journey; Cheltenham; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading hotel marketing agency in the United Kingdom seeks a Senior Product Account Manager to drive client satisfaction and strategic management of accounts. The ideal candidate will foster relationships with luxury hotels, ensuring optimal results through effective use of software solutions. This role includes mentoring team members and monitoring client performance while advocating their needs within the organization. Strong expertise in hospitality software and account management is essential for success in this dynamic environment.

Qualifications

• Proven experience in a client-facing role within spa or hospitality.
• Strong communication and negotiation skills.
• Ability to manage time effectively and prioritize tasks.

Responsibilities

• Build and nurture strong, long-term relationships with clients.
• Monitor client performance and provide actionable insights.
• Identify opportunities for upselling additional software features.

Skills

Software account management experience

Understanding of spa operations

Exceptional communication skills

Ability to multitask

CRM software proficiency

Tools

Google Suite

CRM software

Job description

A leading hotel marketing agency in the United Kingdom seeks a Senior Product Account Manager to drive client satisfaction and strategic management of accounts. The ideal candidate will foster relationships with luxury hotels, ensuring optimal results through effective use of software solutions. This role includes mentoring team members and monitoring client performance while advocating their needs within the organization. Strong expertise in hospitality software and account management is essential for success in this dynamic environment.