Account Manager - Hospitality

Access Software Australia Pty Ltd; United Kingdom; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Wellbeing days

25 days annual leave

Health contribution

Charity days

Job summary

Access Group is seeking a proactive Customer Success/Account Manager to nurture relationships with hotel technology clients and maximise value from Access solutions. You will collaborate across Customer Success, Support, Finance and Sales to ensure renewals and growth while leveraging CRM data and AI insights to forecast and identify risks.

The role offers a hybrid working arrangement, competitive salary, wellbeing days plus 25 days leave, and a health contribution, with charitable days to

Qualifications

• Strong ability to build trusted relationships with hotel technology customers.
• Commercial mindset with aptitude for growth opportunities across accounts.
• Experience using CRM data to support forecasting and account health.

Responsibilities

• Manage a portfolio of hotel technology customers, building trusted relationships and helping customers achieve value from Access solutions.
• Identify and progress cross-sell and upsell opportunities through the sales process.
• Collaborate with Customer Success, Support, Finance and Sales to resolve issues, protect renewals and create a joined-up experience.
• Use CRM data and AI-enabled tools to identify risks, support forecasting and uncover growth opportunities.

Skills

Customer relationships

Account management

CRM data

Cross-functional collaboration

MEDDPICC

Tools

CRM platforms

AI tools

Job description

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you:

You enjoy building strong customer relationships and helping customers get the most value from their technology investment. You’re commercially minded, organised, and confident working with a range of stakeholders, from day-to-day users through to senior decision-makers.

You take a proactive approach to managing customer accounts, spotting opportunities for growth while ensuring customers remain engaged and successful. You’re comfortable working across teams and using insight and data to support better customer outcomes.

Day-to-day, you will:

• Manage a portfolio of hotel technology customers, building trusted relationships and helping customers achieve value from their Access solutions while supporting retention and long-term success.
• Identify and progress cross-sell and upsell opportunities, managing opportunities through the sales process and working with colleagues on larger or more complex opportunities.
• Work closely with Customer Success, Support, Finance and Sales teams to resolve issues, protect renewals and create a joined-up customer experience.
• Use customer insights, customer relationship management (CRM) data and artificial intelligence (AI) enabled tools to identify risks, support forecasting and uncover opportunities for account growth.

Your skills and experiences might also include:

• Experience in hotel technology, hospitality software, or a related technology environment.
• Familiarity with property management systems and the wider hotel technology ecosystem, such as revenue management, payments or distribution solutions.
• Experience using customer relationship management platforms, account health reporting or AI-driven sales tools to support customer growth and retention.
• Knowledge of sales methodologies, such as MEDDPICC, and experience working in collaborative sales environments.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do . We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.