Hotel Tech Account Manager — Growth & Customer Success

Access Software Australia Pty Ltd; United Kingdom; Hybride; GBP 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Wellbeing days

25 days annual leave

Health contribution

Charity days

Résumé du poste

Access Group is seeking a proactive Customer Success/Account Manager to nurture relationships with hotel technology clients and maximise value from Access solutions. You will collaborate across Customer Success, Support, Finance and Sales to ensure renewals and growth while leveraging CRM data and AI insights to forecast and identify risks.

The role offers a hybrid working arrangement, competitive salary, wellbeing days plus 25 days leave, and a health contribution, with charitable days to

Qualifications

• Strong ability to build trusted relationships with hotel technology customers.
• Commercial mindset with aptitude for growth opportunities across accounts.
• Experience using CRM data to support forecasting and account health.

Responsabilités

• Manage a portfolio of hotel technology customers, building trusted relationships and helping customers achieve value from Access solutions.
• Identify and progress cross-sell and upsell opportunities through the sales process.
• Collaborate with Customer Success, Support, Finance and Sales to resolve issues, protect renewals and create a joined-up experience.
• Use CRM data and AI-enabled tools to identify risks, support forecasting and uncover growth opportunities.

Connaissances

Customer relationships

Account management

CRM data

Cross-functional collaboration

MEDDPICC

Outils

CRM platforms

AI tools

Description du poste

Access Group is seeking a proactive Customer Success/Account Manager to nurture relationships with hotel technology clients and maximise value from Access solutions. You will collaborate across Customer Success, Support, Finance and Sales to ensure renewals and growth while leveraging CRM data and AI insights to forecast and identify risks.

The role offers a hybrid working arrangement, competitive salary, wellbeing days plus 25 days leave, and a health contribution, with charitable days to