Hotel Services Manager

NHS; Newcastle upon Tyne; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Hotel Service Manager, where you will lead a dedicated team of over 300 staff to deliver high-quality services in line with national standards. In this pivotal role, you will ensure effective communication and compliance with Trust policies while managing resources and staff performance. You will play a vital part in maintaining cleanliness and safety across multiple facilities, supporting the health and well-being of patients. This position offers the opportunity to make a significant impact in a dynamic environment, fostering a culture of compassion and civility among your team.

Benefits

Flexible working arrangements

Training and development opportunities

Support for DBS checks

Employee benefits package

Qualifications

• Experience in middle management with large teams.
• Knowledge of Trust policies and procedures.

Responsibilities

• Manage and deliver Hotel Services to meet NSHC2025 standards.
• Motivate and lead a large workforce effectively.
• Ensure compliance with health and safety policies.

Skills

Effective communication

Time management

Resource planning

Staff management

Cleaning methods knowledge

Education

Business management degree or equivalent

Tools

Allocate payroll system

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust

As Hotel Service Manager Freeman, you will lead and line manage over 300 Domestic staff, including rapid response, linen, and laundry staff, along with deputy hotel services managers, seniors, supervisors, and teams. You will ensure adherence to all Trust policies, liaising with clinical and infection prevention colleagues to maintain smooth services throughout the Trust. Maintain high staff compliance with statutory and mandatory training and act with civility in line with the Trust's Civility Charter.

As a senior leader within Facilities, you will communicate effectively, compassionately, and empathetically. Ensure all necessary Trust, Estates, and Facilities information is transparently cascaded throughout your team, keeping them updated on national standards and specifications, and support change management initiatives, assisting staff through transitions with support from the Senior Facilities Management team and wider Trust partners in HR and Finance.

• Interview Date: 27th May 2025
• 37 hours 30 minutes/week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all the information before applying.

NO AGENCIES PLEASE

Main Duties of the Job

To deliver and manage Hotel Services according to recognised National Standards for Healthcare Cleanliness 2025 (NSHC2025).

To support the Head of Facilities and Deputy as a member of the Senior Management Team within Facilities.

Take leadership and responsibility for managing staff and resources to meet service needs, ensuring high standards within allocated resources.

Proactively manage recruitment and staff selection.

Manage changing room facilities in line with Trust policy.

Motivate and lead a large, dynamic workforce to deliver quality Hotel Services, maintaining high service standards.

Support the implementation and management of change, ensuring effective resource allocation.

Manage subcontractors and ensure quality linen supply.

Ensure compliance with statutory requirements of the Health Act 2006 within your responsibilities.

Develop policies and strategies aligned with Trust policies.

About Us

Our staff oversee around 6,500 patient contacts daily, delivering high standards of healthcare across sites including Freeman Hospital, Royal Victoria Infirmary (RVI), Health Innovation Neighbourhood, Newcastle Dental Hospital, Newcastle Fertility Centre, Northern Centre for Cancer Care, North Cumbria, and Northern Genetics Service. We support pioneering clinical practices with state-of-the-art diagnostic services and have offices at Regent Point, Gosforth, and community sites. Please see attached information on staff benefits and visit our website for more details.

Job Responsibilities

• Ensure effective delivery and management of Hotel Services to meet NSHC2025 standards.
• Ensure linen availability and correct invoicing.
• Manage allocation of central lockers for Trust staff.
• Provide supervision and support to staff.
• Maintain cleanliness standards and ensure health and safety policies are followed.
• Manage change within Hotel Services with compassion and civility.
• Motivate and direct staff, handle recruitment, appraisals, and meetings.
• Manage staff sickness, absence, holidays, and leave, ensuring levels stay within targets.
• Conduct investigations, disciplinary actions, and report writing with HR support.
• Undertake project work as required by Estates and Facilities Senior Management.

Note: Successful candidates requiring a DBS must pay for their certificate via salary deduction in the first month.

We support flexible working arrangements. Please discuss your needs with us to see if accommodations can be made.

Person Specification

Knowledge

• Knowledge of cleaning methods, practices, and advising the Trust accordingly.
• Experience in middle management with a large workforce.
• Competent in relevant software programs.
• Experience managing holiday and sickness levels.
• In-depth knowledge of Trust policies, procedures, and payroll systems (Allocate).
• Completed facilitator courses in COSHH, risk assessments, health and safety, security, customer care, and equality and diversity.

Skills

• Effective verbal, written, and electronic communication with various stakeholders.
• Maintain staff records confidentially and efficiently.
• Lead meetings, report incidents, and conduct audits.
• Excellent time management and resource planning.
• Conduct environment/cleanliness audits and write reports.
• Liaise with Infection Prevention Control (IPC).
• Explain policy changes to staff effectively.

Experience

• Investigate complaints, incidents, disciplinary, and grievance issues.
• Facilitate industrial relations and conduct staff interviews and recruitment.
• Lead and motivate staff, ensuring high morale and service efficiency.
• Identify training needs and develop staff accordingly.

Qualifications

• Business management degree or equivalent, or significant relevant experience.

Disclosure and Barring Service Check

This role is subject to DBS checks, with the cost deducted from your first salary payment.