Hotel Receptionist

Gomersal Lodge Hotel; Peacehaven; On-site; GBP 18,000 - 24,000; Full time

Job summary

Gomersal Lodge Hotel is seeking a friendly Guest Services Associate to welcome guests, manage bookings, and assist with inquiries. You will coordinate with housekeeping to ensure smooth room turnover and handle payments at check-out.

The role requires clear spoken and written English, a standard GCSE or equivalent, and a willingness to work shifts, including weekends and holidays. Training is provided for the hotel PMS and reservation systems.

Qualifications

• High school diploma or GCSEs (including English and Maths) required.
• Entry-level training is common; hospitality experience preferred but not mandatory.
• Strong interpersonal and communication skills are essential for guest interactions.

Responsibilities

• Greet guests on arrival and manage check-in/check-out and payments.
• Process reservations via phone, online, or walk-ins and respond to inquiries.
• Provide local information and assist with bookings for theatre, transport, and dining.
• Coordinate with housekeeping/maintenance on room turnover and repairs.
• Maintain accurate records, balance folios, and handle guest complaints professionally.

Skills

Interpersonal skills

Customer service

Communication

Education

GCSEs including English and Maths

Tools

Guestline PMS

Reservation software

Office tools

Job description

• Guest Services: Greet guests warmly upon arrival, verify bookings, allocate rooms, issue key cards, and handle check-outs and payments.
• Reservations & Communication: Answer phone calls, manage online or walk-in bookings, respond to emails, and take accurate messages.
• Inquiries & Concierge: Provide local travel information, recommend restaurants or attractions, and help book theatre or transport tickets.
• Department Coordination: Liaise with housekeeping and maintenance teams to report room turnover status or repair needs.
• Administrative Tasks: Balance room folios, process credit card transactions, update digital logs, and handle guest complaints calmly and professionally
• Customer Service: Strong interpersonal skills with a polite, patient, and welcoming demeanor.
• Technical Skills: Familiarity with hotel Property Management Systems (PMS) like Guestline, reservation software, and standard office tools.
• Communication: Clear verbal and written English communication; additional languages are often an advantage.
• Qualifications: Often requires a high school diploma or GCSEs (including English and Maths); prior hospitality experience is preferred but entry-level training is common.
• Working Conditions: Involves shift work, including early mornings, late nights, weekends, and bank holidays.