Receptionist

COSMO Restaurant Group; Hemel Hempstead; On-site; GBP 19,000 - 23,000; Full time

Job summary

COSMO Restaurant Group in Hemel Hempstead is seeking a Front of House Receptionist to manage the reception area, answer calls, emails, and take reservations, ensuring guest needs are met and a smooth dining experience. You will greet guests, handle bookings, coordinate with staff, and maintain a clean, professional front-of-house.

Strong English and excellent customer service are essential for success in this role.

Qualifications

• Basic PC knowledge and familiarity with electronic equipment.
• Effective communication and time management skills.
• A good standard of spoken and written English is required to communicate effectively with guests and colleagues.
• Very high customer satisfaction skills.

Responsibilities

• Be professional and presentable at all times.
• Greets and seats guests accordingly.
• Perform daily opening and closing duties accordingly.
• Provide standardize and basic restaurant services to guest's by face to face or over the phone.
• Be polite and helpful while greeting the customers at the reception.
• Use her/his professionalism whilst speaking with guest over the phone to answer queries/take bookings.
• Take roaster to maintain the cleanness of the washroom and top-up all supplies to their par stock.
• Report to management on duty if any further inquiry or complaint receives from customers which needs immediately attention for our feedback.
• Demonstrate a strong team-working spirit by supporting colleagues when required and contributing to the smooth and efficient operation of the restaurant throughout service.
• Ensure pagers are charged at all times.
• Administer all reservations, cancellations and no-shows in line with company policy.

Skills

Basic PC knowledge

Effective communication

English language skills

Customer service excellence

Job description

Job Summary

The main purpose of the role is aimed to responsible for the reception area including answering the telephone, emails and taking reservations. To ensure that guest’s needs are met where possible and to assist with the general running and control of the FOH Team.

Duties & Responsibilities

• Be professional and presentable at all times
• Greets and seats guests accordingly
• Perform daily opening and closing duties accordingly
• Provide standardize and basic restaurant services to guest'sby face to face or over the phone
• Be polite and helpful while greeting the customers at the reception
• Use her/his professionalism whilst speaking with guest over the phone to answer queries/take bookings
• Take roaster to maintain the cleanness of the washroom and top-up all supplies to their par stock
• Report to management on duty if any further inquiry or complaint receives from customers which needs immediately attention for our feedback
• Demonstrate a strong team-working spirit by supporting colleagues when required and contributing to the smooth and efficient operation of the restaurant throughout service.
• Ensure pagers are charged at all times
• Administer all reservations, cancellations and no-shows in line with company policy

Qualifications

• Basic PC knowledge and familiarity with electronic equipment
• Effective communication and time management skills
• A good standard of spoken and written English is required to communicate effectively with guests and colleagues.
• Very high customer satisfaction skills