Hotel Receptionist

Hotel-Football; Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free Meals on Duty

Onsite Sports Facilities

Gym Membership Discounts

Food & Beverage Discounts

Employee Discount Rates

Explore by Marriott Bonvoy

Refer a Friend Scheme

Long Service Incentives

Employee Assistance Programme

Job summary

Hotel Football in Manchester is seeking a welcoming Receptionist to join our Front of House team. A full-time and casual position are available, offering the chance to be the brand ambassador for a dynamic hotel with on-site facilities and a culture of service excellence.

You will interact with a diverse client base in a busy environment, upholding grooming standards, safety policies, and quality service. Training and growth opportunities are available within a supportive team.

Qualifications

• Be the hotel's ambassador with flair and brand representation.
• Follow grooming policy for a polished look.
• Comply with Security and Health & Safety policies to keep the hotel safe.
• Maintain high standards and attention to detail.
• Embrace training, stay organised, and multitask effectively.
• Be a polite, helpful team player and welcome feedback.
• Communicate clearly in English with guests from diverse backgrounds.
• Use guest feedback to continually improve the guest experience.
• Collaborate with leaders to create best office practices.

Skills

Communication

English

Guest service

Multitasking

Job description

Launched in 2015, Hotel Football is a hotel which has something for everyone, from football fanatics and families to corporate guests and foodies.

With views over Old Trafford, Hotel Football offers a winning medley of contemporary design, excellent facilities, and versatile event spaces, all designed to take the experience to the next level.

As part of the Tribute Portfolio by Marriott, Hotel Football stands among a collection of independent hotels known for their character, creativity, and connection to the community. The partnership allows guests to enjoy the individuality and energy that define Hotel Football, alongside the global recognition and benefits of Marriott Bonvoy.

The culture of Hotel Football is what truly sets it apart. We believe in delivering world-class, welcoming service, where guests can relax as if they were at home, while still receiving top-class treatment from our passionate and dedicated team.

Job Description

Are you ready to join the winning team? Hotel Football is on the hunt for a passionate and dedicated Receptionist to become a key player in our exceptional Front of House squad.

We have a full time and casual position available.

What we're looking for:

• Be the hotel's ultimate ambassador, representing our brand with flair and charm.
• Have a professional and polished look by following our grooming policy.
• Keep our hotel safe and secure by always complying with our Security and Health & Safety policies.
• Pay attention to the little things, have a passion for quality, and maintain high standards.
• Embrace training and coaching, stay organised, and multitask like a pro.
• Work well under supervision, be a polite and helpful team player to colleagues and guests, and welcome feedback with open arms.
• Be a communication superstar with a friendly and enthusiastic attitude, ready to learn and grow.
• Bring your A-game in spoken and written English to interact with our diverse clientele.
• Let guest feedback guide us in continually improving our experiences.
• Always be on the lookout for ways to expand your knowledge and skills, and collaborate with leaders to create the best office practices.

• Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
• Onsite Sports Facilities: including access to gym facilities and a football pitch, free for team members to use.
• Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey at a local gym.
• Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
• Employee Discount Rates: As a Hotel Football team member, you get exclusive access to unbeatable travel discounts at our hotels.
• Explore by Marriott Bonvoy: Take advantage of fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
• Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of Hotel Football and enjoy bonuses for every new recruit.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.