Front of House Manager

Hotel-Football; Manchester; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Free meals on duty

Onsite gym and football pitch

Gym membership discounts

Food & beverage discounts

Employee travel discounts

Marriott Bonvoy team rates

Refer a friend scheme

Long service incentives

Employee assistance programme

Job summary

Hotel Football in Manchester seeks a proactive Front of House Manager to lead and inspire our teams. This high-energy, guest-facing role will ensure smooth day-to-day operations, set the standard for guest service, and be the go-to person for both the team and our guests.

You will oversee reception, reservations and nights, ensuring peak-period performance, upselling opportunities, and exceptional guest experiences across a dynamic hospitality environment.

Qualifications

• Proven experience in a Front of House leadership role within a hotel or hospitality environment.
• Confident managing teams and leading from the front, especially during busy periods.
• Strong communication and problem-solving abilities required.

Responsibilities

• Lead and oversee daily operation of Reception, Reservations and Nights.
• Be visible during peak periods, including weekends and matchdays.
• Deliver exceptional guest experiences and handle feedback professionally.
• Train, mentor and support your team to uphold standards and brand values.
• Maximise revenue through effective sales strategies and upselling.
• Oversee shift procedures, reporting, and cash handling.
• Manage rotas, labour levels and scheduling across departments.
• Maintain cross-department communication and teamwork.
• Ensure policies and safety standards are followed.

Skills

Front of House leadership

People management

Communication skills

Hospitality experience

Job description

Launched in 2015, Hotel Football is a hotel which has something for everyone, from football fanatics and families to corporate guests and foodies.

With views over Old Trafford, Hotel Football offers a winning medley of contemporary design, excellent facilities, and versatile event spaces, all designed to take the experience to the next level.

As part of the Tribute Portfolio by Marriott, Hotel Football stands among a collection of independent hotels known for their character, creativity, and connection to the community. The partnership allows guests to enjoy the individuality and energy that define Hotel Football, alongside the global recognition and benefits of Marriott Bonvoy.

The culture of Hotel Football is what truly sets it apart. We believe in delivering world-class, welcoming service, where guests can relax as if they were at home, while still receiving top-class treatment from our passionate and dedicated team.

Job Description

We’re looking for a proactive and hands-on Front of House Manager to lead and inspire our teams. This is a high-energy, guest-facing role where no two days are the same. You’ll ensure smooth day-to-day operations, set the standard for guest service, and be the go‑to person for both your team and our guests.

Key Responsibilities

• Lead and oversee the daily operation of Reception, Reservations and Nights.
• Be visible and present during peak periods, including weekends, holidays and matchdays.
• Deliver exceptional guest experiences, handling feedback (positive and negative) with professionalism and care.
• Train, mentor and support your team, ensuring standards and brand values are consistently upheld.
• Maximise revenue through effective sales strategies, occupancy management and upselling.
• Oversee shift procedures including opening/closing checklists, daily sales reporting, and cash handling.
• Manage rotas, labour levels and departmental scheduling.
• Maintain strong communication across all hotel departments, fostering a culture of teamwork.
• Ensure policies, procedures and safety standards are always followed.

About You

• Proven experience in a Front of House leadership role within a hotel or hospitality environment.
• Confident managing teams and leading from the front, especially during busy shifts and matchdays.
• A natural people‑person with excellent communication and problem‑solving skills.
• Organised, detail‑focused, and commercially minded.
• Flexible and reliable, available for weekday and weekend early and late shifts.
• Passionate about hospitality and delivering memorable guest experiences.
• Free Meals on Duty: Fuel your success with free meals on duty, ensuring you’re nourished and ready to conquer challenges during your work hours.
• Onsite Sports Facilities: including access to gym facilities and a football pitch, free for team members to use.
• Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey at a local gym.
• Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
• Employee Discount Rates: As a Hotel Football team member, you get exclusive access to unbeatable travel discounts at our hotels.
• Explore by Marriott Bonvoy: Take advantage of fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
• Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of Hotel Football and enjoy bonuses for every new recruit.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Employee Assistance Programme: We care about your well‑being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.