Guest Services Assistant - Medlock

Valor Hospitality; Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Exclusive discounts for you, friends &

Team member rates at UK hotels (£30 B&

Discounted stays for friends andfamily

50% dining discount

Free meals on duty

Access to high-street discounts

Cycle To Work Scheme

Refer-a-friend bonuses (£250)

Job summary

Valor Hospitality’s The Medlock at Etihad Campus in Manchester is opening soon and seeks a Guest Services Assistant. You’ll support the Front Office team to welcome guests and ensure a confident, service-led experience, day and night, in a premium hospitality setting.

Join a pre-opening team within a dynamic development, delivering genuine hospitality and memorable touches that reflect Manchester’s character and spirit. Competitive rates and flexible patterns are discussed at interview.

Qualifications

• Proven customer service experience within a hotel environment.

Responsibilities

• Support the smooth running of Reception and Nights operations.
• Create a warm, welcoming environment and uphold brand standards.
• Ambassador for The Medlock, delivering thoughtful, authentic moments.

Skills

Customer service

Job description

Guest Services Assistant - The Medlock at Etihad Campus, Manchester

At The Medlock, we're redefining hospitality - refined, genuine and always personal. As a Guest Services Assistant, you'll be at the heart of the guest experience, supporting the Front Office team to create warm, confident welcomes, smooth departures and thoughtful touches that make every stay feel considered and memorable.

This brand-new 401-key hotel is set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally.

The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state-of-the-art training facilities, a world class 60,000 seater stadium, and vibrant leisure spaces including the Co-op Live arena. It will become a world-class hub for elite sport, music, and entertainment, attracting visitors from around the world.

The new hotel will sit at the heart of a vibrant and evolving Etihad Campus - an exceptional place for guests, teams, partners and fans to rest, reset and immerse themselves in everything the campus has to offer.

We're opening our doors soon and we're building a team that's as warm, grounded and full of personality as the city we call home.

What you'll be doing:

Working closely with the Front Office Manager and wider team, you'll support the smooth running of our Reception and Nights operations, helping to create a warm, welcoming environment where every guest feels recognised, supported and genuinely cared for. You'll uphold Medlock’s brand standards, contribute to a confident service-led culture, and take pride in delivering thoughtful, authentic moments at every touchpoint - day and night.

As a Guest Services Assistant, you'll play an important role in shaping our arrival and departure experience, ensuring service remains consistently polished while bringing the character, warmth and unmistakable spirit of Manchester to every interaction.

You'll be a key ambassador for The Medlock, bringing our brand to life through the care you show, the details you deliver and the standards you uphold.

Our hotel never stops, and neither does the care behind it. We operate 365 days a year, with shift patterns designed to reflect the rhythm of the business - offering flexibility where possible. Specific hours and working patterns can be discussed at interview.

About you:

You bring an effortless warmth to the floor, delivering service that feels natural, personal and never rehearsed

You lead with empathy and integrity, communicating clearly, staying composed under pressure and showing up with authenticity

You're genuinely invested in people, nurturing team spirit while building confidence, capability and pride

You're a trusted communicator and team player - grounded, reliable and deeply connected to the character and rhythm of the city

You have proven customer service experience within a hotel environment, ideally in a premium, lifestyle or design-led setting

What’s in it for you?

Join the pre-opening team for a high-profile launch within one of Manchester’s most exciting developments

Be part of a dynamic, fun and engaging team focused on delivering exceptional experiences from day one

Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group - benefitting from strong support while retaining local ownership and autonomy within the wider hotel team

In addition to competitive rates of pay, we also offer:

• Exclusive discounts for you, your friends and family
• Valor team member rates at our UK hotels, with rooms from just £30 B&B
• Discounted stays for friends and family
• 50% discount when dining in our restaurants and bars
• Free meals while on duty, keeping you well-fuelled
• Access to high-street discounts on a range of shops, experiences and more
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
• Generous refer-a-friend bonuses, starting at £250

Caring for your health and wellbeing, both in and outside of work

A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign

Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing

Healthcare Cash Plan options, from just £5 per month

If you excel in a dynamic environment and have a keen eye for detail, we'd love to hear from you.

Expected Salary (this is not sent to the employer)

(optional) I am a diversity candidate. I am BIPOC or from a disadvantaged background or over 55 years old or Non-Binary or Disabled or Non-Heterosexual etc. * We do not send this information with job applications. What is BIPOC? | Why do we ask?

We regularly review applications and reserve the right to close an advert early if we identify suitable candidates. To avoid disappointment, please submit your application as soon as possible.

Valor Hospitality promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.